Customer Experience and Insights Role for a Leading

2 weeks ago


Mumbai, India Skillventory Full time

**Customer Experience and Insights role For a Leading Bank**:

- From 2 to 7 year(s) of experience
- ₹ Not Disclosed by Recruiter
- Mumbaior

**Roles and Responsibilities**

**Customer Experience Function**
The customer experience function operates with a vision to deliver seamless banking experience to customers. This function is responsible for understanding consumer needs, expectations and working with cross functional teams to deliver a delightful customer experience.

**Job Summary**:

- Customer experience professionals with 5-9 years of relevant experience
- Build a robust consumer understanding by analyzing context and experience for every journey/interaction that customer has with the bank
- Create and own the measurement framework (NPS) for tracking customer experience
- Role:_Other
- Salary:_ Not Disclosed by Recruiter
- Industry:_Banking
- Department:_Other
- Role Category:_Other
- Employment Type:_Full Time, Permanent
- Key Skills- LeadershipTransformationCustomer ExperienceStrong Communication SkillsCustomer JourneyEducation
- UG:_B.Tech/B.E. in Any Specialization,B.Sc in Any Specialization,BCA in Any Specialization

**Company Profile**:
SKILLVENTORY
- A Leading RPO.- Recruiter Name:_Siddharth Bhopte
- Contact Company:_SKILLVENTORY
- Telephone:_8871887333



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