Isb - Customer Service Role for a Leading Bank

1 month ago


Mumbai, India Skillventory Full time

**ISB - Customer Service role For a Leading Bank**:

- From 1 to 6 year(s) of experience
- ₹ Not Disclosed by Recruiter
- Mumbaior

**Roles and Responsibilities**

The Operations unit caters to the following activities pertaining to the Microfinance business.
1. Management of large volume/number of transactions post disbursal with define TAT a. Banking and collection activities. b. Responsible for the repayment of collected EMI in core loan management system c. Handling the loan closure process foreclosure, maturity closure process d. Handling of excess payment collected from customer & ensuring timely initiation of refunds to customers. e. Managing all loan servicing requirements received from customers from time to time; e.g EMI / Cycle Date change, No Due letters to customer ,etc. f. Handling data for portfolio transactions & other transactions with respect to loan servicing. g. Insurance activities h. Death claim lodgment and claim settlement activities. i. Delinquency management.
- 2. Oversight & management of the all query related with customer service desk /other stakeholders: a. Handling of all query, requests received by the service desk from the various customer communication channels. b. Response for all the aspect of internal and external compliance and audit management for post disbursement transactions. c. Handling all the data query received from various internal stake holder (RISK, Compliance, Business, Analytic/Centralise reporting team, Audit ) related with portfolio. d. Managing adhoc queries and Audit Reviews for accounting, transactions, GL Review. e. Analysing delinquency trends / MIS reporting to various stakeholder. f. New Product / Process development
- 3. Reporting and Pay-out management a. Handling various internal and external reporting for Microfinance portfolio on monthly and quarterly cycle. e.g Bureau, NPA, Written-off, GL Balances, GL Proofing, PSL classification, BSR, MUDRA requests received by the service desk from the various customer communication channels. b. Invoice monitoring & ensure correct billing c. Managing vendor/BC pay-out (transaction base).
- 4. Recon of GL balances of core system. Centralized repayment process a. Management of repayment and accounting for all transactions, repayments, foreclosure & complete settlement cases through BC b. Framing and handling reconciliation of all the BAU transactions for disbursement/ loan repayments and their impact in GL movement. c. Recon and knocking of entries routed through internal accounts. d. Recon of GL balances of core system.- Role:_Other
- Salary:_ Not Disclosed by Recruiter
- Industry:_Banking
- Department:_Other
- Role Category:_Other
- Employment Type:_Full Time, Permanent
- Key Skills- Customer ServiceComplianceMicrofinanceBankingOperationsEducation
- UG:_Any Graduate

**Company Profile**:
SKILLVENTORY
- A Leading RPO.-
- Contact Company:_SKILLVENTORY
- Telephone:_
+91-XXXXXXXXXX



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