Product Lead-NRI Banking
2 weeks ago
Role / Job Title: Product Lead - NRI
Function/Department: Retail Liabilities
Job Purpose:
A product leadership role in the Non-Resident (NRI) Banking unit, reporting to the Product Head NRI Business. Responsible for overall Product charter for NR business for the Bank by leading the team and collaborating closely with internal and external stakeholders to develop and execute initiatives and meet regulatory & compliance requirements.
Roles & Responsibilities:
Own the overall product proposition and roadmap. Lead and manage the Core Product team to meet all business and compliance requirements. Act as a NR product expert for the Bank and its Leadership. Ensure adherence to all internal and regulatory requirements and reporting. Oversee the successful adoption and internal compliances & regulatory framework. Recommend improvements to processes and policies across the NRI business to drive operational efficiencies and high-quality customer service. Ensure 360-degree product/solution support to the branch/call Centre channels on systems, processes & policies.Secondary Responsibilities:
Keep abreast with market trends and competitor practices with regards to marketing initiatives, strategic campaigns and customer facing technologies Incorporate customer & business feedback into acquisition strategy, effectively negotiating tradeoffs & conflicting priorities.Managerial & Leadership Responsibilities:
Interact with and influence various senior stakeholders across different products and channels in Bank to drive NR business metrics. Champion IDFC First's customer first culture by driving the team to take up high degree servicing norms to ensure absolute customer delight. Monitor key parameters on employee productivity, hiring quality and attrition rates and make necessary improvements .Education Qualification:
Graduation: Any
Experience: 10 - 18 years of relevant experience.
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