Customer Support Executive

2 months ago


Puducherry Puducherry, India Techindia Infoway Pvt Ltd Full time

Perform pre-call analysis and check status by calling the payer or using IVR or web portal services
- Maintain adequate documentation on the client software to send necessary documentation to insurance companies and maintain a clear audit trail for future reference
- Record after-call actions and perform post call analysis for the claim follow-up
- Assess and resolve enquiries, requests and complaints through calling to ensure that customer enquiries are resolved at first point of contact
- Provide accurate product/ service information to customer, research available documentation including authorization, nursing notes, medical documentation on client's systems, interpret explanation of benefits received etc. prior to making the call
- Perform analysis of accounts receivable data and understand the reasons for underpayment, days in A/R, top denial reasons, use appropriate codes to be used in documentation of the reasons for denials / underpayments

JOB REQUIREMENTS

To be considered for this position, applicants need to meet the following qualification criteria:

- 1-4 Years’ experience in accounts receivable follow-up / denial management for US healthcare customers
- Excellent verbal communication abilities / call centre expertise
- Knowledge on Denials management and A/R fundamentals will be preferred
- Willingness to work continuously in night shifts
- Basic working knowledge of computers.
- Prior experience of working in a medical billing company and use of medical billing software will be considered an advantage. TechIndia will provide training on the client's medical billing software as part of the training.
- A brief understanding on the entire Medical Billing Cycle.
- Knowledge of Healthcare terminology and ICD10 /CPT codes will be considered a plus

Contact person:
Teena HR: 9003142494
Lekha HR: 8925829934

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹10,000.00 - ₹12,000.00 per month

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)

Work Location: In person



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