Customer Care Executive
6 months ago
Responsibilities
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Greet customers warmly and ascertain problem or reason for calling
- Assist with placement of orders, refunds, or exchanges
- Take payment information and other pertinent information such as addresses and phone numbers
- Place or cancel orders
- Answer questions about warranties or terms of sale
- Suggest solutions when a product malfunctions
- Attempt to persuade customer to reconsider cancellation
- Work with customer service manager to ensure proper customer service is being delivered
**Salary**: ₹15,000.00 - ₹18,000.00 per month
Schedule:
- Monday to Friday
**Experience**:
- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
**Speak with the employer**
+91 6369777846
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