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Customer Support Executive

1 month ago

Puducherry, India RKS INFOTECH Full time

**Key Responsibilities**
- Provide accurate information about healthcare services, products, and policies.
- Maintain customer records and ensure all interactions are documented in our system.
- Follow up with customers to ensure their issues are resolved and they are satisfied with our services.
- Participate in training sessions to stay updated on product and service knowledge.
- Contribute to the improvement of customer service processes and tools.

**Qualifications**
- **Language Skills**: Fluent in Hindi and at least one other language (such as English, Bengali, Marathi, Tamil, Telugu, etc.).
- **Education**: High school diploma or equivalent; a degree in a related field is a plus.
- **Experience**: Minimum of 1-2 years of customer support experience, preferably in the healthcare sector.
- **Communication**: Excellent verbal and written communication skills.
- **Technical Skills**: Proficient in MS Office and familiar with CRM software.
- **Soft Skills**: Strong problem-solving abilities, empathy, patience, and a positive attitude.
- **Availability**: Flexibility to work in shifts, including weekends and holidays if required.

**Job Types**: Full-time, Fresher

Pay: ₹9,000.00 - ₹15,000.00 per month

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

**Speak with the employer**
+91 9514022000