Customer Support Co-ordinator

6 months ago


Puducherry, India VNET Full time

**Customer Support Coordinator**

**Position**: Customer Support Coordinator

**Experience**: 0 - 3

**Educational Qualification**: Any degree with experience in customer support, fresher

**Department**:Customer Success, Service & Operations

**Locations**: Pondicherry

**Work Type**: Full Time, Permanent

**Work Mode**: Work from Office

1. A Customer Support Coordinator is responsible for building and maintaining positive relationships with a company's customers.

2. This role involves providing excellent customer service, clearing customer traffic, proper customer handling and ensuring customer satisfaction.

3. As a Customer Support Coordinator, you will play a pivotal role in assisting our customers, redirecting their inquiries, and ensuring their satisfaction.

5. Act as a conduit between customer and company for any issue resolution

**Roles and Responsibilities**

2. Resolving customer complaints by conveying customer problems to technical support team.

3. Act as a bridge of communication between technical support team and customers.

4. Conveying customer queries to technical team and conveying back to the customer after the problem is handled.

5. Keeping accurate records of customer interactions and transactions.

6. Collaborating with other teams within the company to ensure that customer needs are met Requirement

7. Ability to handle difficult or emotional customer situations with empathy and professionalism.

8. Building rapport and relationships with customers to foster loyalty and repeat business.

9. Gathering customer feedback and making recommendations for improving customer service.

10. Keeping up-to-date with the latest products and services offered by the company

11. Familiarity with customer relationship management (CRM).

12. A passion for delivering excellent customer service.

2. Look for both Fresher's & Experience.

3. Prior experience in customer support in Information Technology or other field preferably in IT services, computer hardware and telecommunication.

4. Graduates in any stream with no backlogs.

5. Proficiency in Hindi, English, and Tamil.

6. Should have good verbal communication skills.

8. Required immediate joiners and somebody in Pondicherry or can relocate.

9. Strong analytical skills and ability to understand customer requirements.

10. Ability to work independently and as part of a team.

11. Ability to manage multiple tasks and prioritize effectively.

12. Maintain awareness of latest technologies.

13. Effective analytical and Strong problem-solving skills

**Job Types**: Full-time, Permanent, Fresher

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Language**:

- Hindi (preferred)

Ability to Commute:

- Pondicherry, Puducherry (preferred)

Ability to Relocate:

- Pondicherry, Puducherry: Relocate before starting work (preferred)

Work Location: In person

**Speak with the employer**
+91 8925840121


  • Sales Co-ordinator

    1 month ago


    Puducherry, Puducherry, India TECNO PUF PANELS Full time

    Title: Sales Co-ordinator (Female) 1) Sales co-ordination with current and potential clients through phone calls to achieve sales target. 2) Responsible for building and maintain Customer relationship and promoting products. 2) Manages employees' daily operations and performance, 3) Designs sales strategies and processes 4) Maintains files systems and...

  • Sales Co-ordinator

    1 month ago


    Puducherry, Puducherry, India TECNO PUF PANELS Full time

    Title: Sales Co-ordinator (Female) 1) Sales co-ordination with current and potential clients through phone calls to achieve sales target. 2) Responsible for building and maintain Customer relationship and promoting products. 2) Manages employees' daily operations and performance, 3) Designs sales strategies and processes 4) Maintains files systems and...

  • Sales Co-ordinator

    6 months ago


    Puducherry, India QUANTECH SEALING SYSTEMS PRIVATE LIMITED Full time

    Sales Co-Ordinator - Female Employees Needed for Saudi & Dubai Support Requirements: 1. English -Good Communication skill 2. Hindi (Optional) 3. Good tone (Voice) 4.1 year of telephony experience (optional) 5. Office sitting place in Puducherry Office **Job Types**: Full-time, Permanent **Salary**: ₹10,000.00 - ₹13,000.00 per...

  • Sales Co-ordinator

    2 months ago


    Puducherry, Puducherry, India NIVEDHA OFFICE AUTOMATIONS Full time

    We are looking for a Sales Coordinator to manage and grow our customer relationships. You will follow up with existing customers, ensuring their needs are met, and help generate new leads. Your role will involve converting inquiries and calls into successful sales. Strong communication skills, a customer-focused approach, and the ability to close deals are...

  • Sales Co-ordinator

    6 months ago


    Puducherry, India Star Automations Full time

    Qualification : Any Graduate Experience : 0- 3 years 1. **Market Research and Analysis**: - Conduct thorough research on surplus inventory markets to identify potential sales opportunities. - Analyze market trends, competitor activities, and customer needs to develop effective sales strategies. 2. **Prospecting and Lead Generation**: - Identify and...


  • Puducherry, India Acesoft - LivePro Customer Service PVT LTD Full time

    LIVE PRO CUSTOMER SERVICE PRIVATE LIMITED We are seeking energetic and enthusiastic business executives in French and English to join our amazing team! You will be responsible for helping US / Canadian customers by providing assistance. Proficiency in English is mandatory. Training will be provided. Attractive Salary package, perks, performance-wise bonus...

  • Mis Coordinator

    6 months ago


    Puducherry, India Ganges Internationale Pvt Ltd Full time

    a) Basic knowledge in MS Office including Excel and Power Point b) Knowledge in google sheet c) Should have knowledge in Excel Functions, Formulas and tools d) Co-ordinates activities and shares information with everyone in the workflow e) Maintain understating of common process from quotation through invoicing f) Ensure on-time delivery promised date...


  • Puducherry, Puducherry, India Cfibernet Full time

    To maintain Fiber wire materials and stock report To Co-ordinate with fiber team head and follow their instruction Provide excellent customer service by effective communication skills Should be a Good Team player and has to lead the team To update New connection installation details in CRM Pay: From ₹8,000.00 per month **Benefits**: - Cell phone...

  • Program Co-ordinator

    3 months ago


    Puducherry, Puducherry, India Kidvento Education and Research Pvt Ltd Full time

    **School Skill-Building Tech Implementation Coordinator (Full-Time) Empowering Educators, Inspiring Students - Petit School** Our school is seeking a passionate School Skill-Building Tech Implementation Coordinator with a strong understanding of education to join our team. In this vital role, you will play a key part in successfully integrating a new...

  • Fiber Team Assistant

    6 months ago


    Puducherry, India Cfibernet Full time

    To maintain Fiber wire materials and stock report To Co-ordinate with fiber team head and follow their instruction Provide excellent customer service by effective communication skills Should be a Good Team player and has to lead the team To update New connection installation details in CRM Pay: From ₹8,000.00 per month **Benefits**: - Cell phone...


  • Puducherry, India Guardian management services Full time

    We are looking for Customer service/support (NON - IT) people with this experience and some basic knowledge of HTML/CSS and Database would be perfect. **Responsibilities** - Inform customers about IT products and services. - Walk customers step-by-step through the problem-solving process. - Help with troubleshooting hardware and software. - Follow up with...


  • Puducherry, Puducherry, India AFFAIRS CLOUD Full time

    Job description: - Monitor customer complaints on social media and reach out to provide assistance - Follow up with customers to ensure their technical issues are resolved - Gather customer feedback **Requirements**: - Any degree - **Must be able to speak and write Hindi**: - Excellent communication and problem-solving skills - Multi-tasking abilities -...


  • Puducherry, Puducherry, India Techindia Infoway Pvt Ltd Full time

    Perform pre-call analysis and check status by calling the payer or using IVR or web portal services - Maintain adequate documentation on the client software to send necessary documentation to insurance companies and maintain a clear audit trail for future reference - Record after-call actions and perform post call analysis for the claim follow-up - Assess...

  • Agm - Field Ops Ran

    6 months ago


    Puducherry, India Vodafone Idea Full time

    Job Req ID: 43580- Location: Puducherry, IN- Function: Technology/ IOT/Cloud- About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing...

  • Telesales Executive

    8 months ago


    Puducherry, India M Fine Full time

    **Responsibilities**: - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. - Monitoring the work of individual...


  • Puducherry, India RKS INFOTECH Full time

    **Key Responsibilities** - Provide accurate information about healthcare services, products, and policies. - Maintain customer records and ensure all interactions are documented in our system. - Follow up with customers to ensure their issues are resolved and they are satisfied with our services. - Participate in training sessions to stay updated on product...

  • Customer Service

    6 months ago


    Puducherry, India DAC Events Full time

    As a Hotel Customer Service Representative, You are responsible for providing outstanding customer service to guests of the hotel. They will be the first point of contact for guests and will be responsible for handling all guest inquiries and requests. They will also be responsible for handling guest check-ins and check-outs, and will be responsible for...


  • Puducherry, Puducherry, India AFFAIRS CLOUD Full time

    Job description: - Monitor customer complaints on social media and reach out to provide assistance - Follow up with customers to ensure their technical issues are resolved - Gather customer feedback **Requirements**: - Any degree - **Must be able to speak and write Hindi**: - Excellent communication and problem-solving skills - Multi-tasking abilities -...


  • Puducherry, Puducherry, India AFFAIRS CLOUD Full time

    Job description: - Monitor customer complaints on social media and reach out to provide assistance - Follow up with customers to ensure their technical issues are resolved - Gather customer feedback **Requirements**: - Any degree - **Must be able to speak and write Hindi**: - Excellent communication and problem-solving skills - Multi-tasking abilities -...

  • Sales Executive

    6 months ago


    Puducherry, India opas bizz pvt ltd Full time

    About Company Opasbizz is a renowned wallet-based digital prepaid system in Noida, India. At present, the company provides a wallet aggregation system for Prepaid Recharges, Flight Bookings, Hotel Bookings, Bill Payments, E-Commerce, and Financial Services. Company Info Job Location - Bhopal Achieving business goals and revenue targets. - Overseeing...