Customer Service Support
3 weeks ago
We are looking for Customer service/support. people with this experience and some basic knowledge of HTML/CSS and Database would be perfect.
**Responsibilities**
- Inform customers about IT products and services.
- Walk customers step-by-step through the problem-solving process.
- Help with troubleshooting hardware and software.
- Follow up with customers to ensure satisfactory service.
- Answers incoming customer telephone calls in a courteous and professional manner.
- Assists customers/end users with questions on product installation, usage, and implementation.
- Answers customer inquiries and provides appropriate technical and/or product-related information.
- Researches and resolves customer complaints.
- Effectively communicates customer issues and concerns to all applicable internal staff members. - Organizes and maintains file system; files correspondence and other records.
**Job Types**: Full-time, Permanent
Shift:
- Day shift
**Experience**:
- total work: 3 years (preferred)
Work Location: In person
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