Officer - L&d Gssc

5 months ago

Gurgaon, India Ericsson Full time

**About this opportunity**:
This is an exciting time join the Learning & Development community at Ericsson as it embarks on a major transformation to globalize processes and solutions for increased efficiency, explore opportunities for innovative & technology driven learning, and drive an agile learning culture.

**What you will do**:

- Supporting End to End Training for different MA’s and Global programs as per defined scope
- Inputs and updates courses and Learning Objects into the LMS according to approved and defined standards
- Builds course items and schedules offerings and/or upload/retire content in the LMS
- Regular update of cases in the case management system for tracking KPI and Volume
- Manages the class roster and monitors enrollment, and provides status updates to stakeholders
- Inputs the student feedback in the LMS
- Provides records and generates management reports as required
- Addresses or escalates LMS issues to responsible groups
- Maintains accurate information in the LMS for employees and managers to find applicable learning events
- Coordinates with training participants, course facilitators and, when vital, with external vendors
- Managing the Non-LMS activities which included training room booking, booking of refreshments, instructor procurement and training material booking and procurement
- Support with related learning tools outside of the LMS
- Provide RCA on cases if required and performs second line support for employees and operational line managers.
- Aligned with regional and global mandatory directives

**You will bring**:
**Experience & qualifications**:

- Preferred: 2 years of experience in administration in HR or Learning environment
- Structured and accurate way of working and at the least intermediate Excel skills
- Service attitude; able to say ‘no’ when requested services are not according to standard agreements
- Strong written & verbal communication skills and eagerness to get the details first time right
- High quality approach, proactive - seeks opportunities to drive improvements and persists until achieved.
- Result/goal oriented, organized, flexible and a team player
- Strong analytical and logical skills, cross-Cultural Sensitivity
- Bachelor’s Degree or equivalent
- Open to shifting schedules across multiple time zones and quick and self-learning abilities
- Li_post

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