Officer - L&d Gssc

5 months ago

Gurgaon, India Ericsson Full time

**About this opportunity**:
We are currently looking for an HR administrator to perform tasks in the Learning Management System (LMS) of Ericsson. These learning services must be performed for all employees within Ericsson worldwide.
- We believe in **trust** - we trust each other to do the right things
- We believe in taking decisions as close to the product and technical expertise as possible.
- We believe in creativity - trying new things and **learning from our mistakes**.
- We believe in sharing our insights and helping one another to build an even better user plane.
- We truly believe in **happiness**, we enjoy and feel passionate about what we do and value each other’s technical competence deeply.

**What you will do**:

- Supporting End to End Training for different MA’s and Global programs as per defined scope.
- Inputs and updates courses and Learning Objects into the LMS according to approved and defined standards.
- Creates course items and schedules offerings and/or upload/retire content in the LMS.
- Regular update of cases in the case management system for tracking KPI and Volume.
- Manages the class roster and audits enrollment, and provides status updates to stakeholders.
- Inputs the student feedback in the LMS.
- Provides records and generates management reports as required
- Addresses or raises LMS issues to responsible groups
- Maintains accurate information in the LMS for employees and managers to find applicable learning events
- Coordinates with training participants, course facilitators and, when necessary, with external vendors
- Managing the Non-LMS activities which included training room booking, booking of refreshments, instructor procurement and training material booking and procurement
- Support with related learning tools outside of the LMS
- Provide RCA on cases if required
- Performs second line support for employees and operational line managers.
- Aligned with regional and global mandatory directives

**You will bring**:

- Preferred: 2 years of experience in administration in HR or Learning environment.
- Structured and accurate way of working.
- At least intermediate Excel skills.
- Service attitude; able to say ‘no’ when requested services are not according to standard agreements.
- Strong written & verbal communication skills, Strong analytical and logical skills, Cross-Cultural Sensitivity, High quality approach.
- Eagerness to get the details first time right.
- Proactive - seeks opportunities to drive improvements and persists until achieved.
- Result/goal oriented, organized, flexible and a team player.
- Bachelor’s Degree or equivalent.
- Open to shifting schedules across multiple time zones.
- Quick and self-learning abilities.

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.

Primary country and city: India (IN) || India : Haryana : Gurgaon
Job details: HR Administrator Job Stage: Job Stage 4
Primary Recruiter: Shilpa Arora

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