![Sopra Steria](https://media.trabajo.org/img/noimg.jpg)
Operation Incident Executive
4 weeks ago
Key Deliverables:
- Incident Management Process execution & improvements to deliver value.
Supporting the delivery and execution of the Incident management process on a day-to-day basis, ensuring that process interfaces work efficiently and effectively.
Managing all type of incidents primarily MI.
Timely generation of PIR reports following an MI.
Chairing the Incident and Problem review meetings.
Notifying the participants in Incident management process when standards and procedures are not being followed.
Generate weekly / monthly outage incidents reports. Review the SLA performance & recommend any service improvement plans.
Enable reporting of KPIs and achievements against targets such as those in OLAs.
Responsible for overall SLA adherence.
Mandatory Skill:
Experienced person working on IT Service Management domain with skills on Incident Management in IT Infrastructure field.
Should have working knowledge and experience in Infrastructure Management
Driving the efficiency and effectiveness of the incident management process.
Should have worked on high priority P1 and Major Incidents.
Experience in handling bridge calls and driving Incidents to closure.
Should have exposure and understanding of various Problem and Change Management processes.
Ensuring that all IT teams follow the incident management process for every incident.
Good communication and written skills.
ITIL Foundation Certified
Preferrable experience working in Complex IT Infrastructure environment with Servers, Network and Database exposure.
Co-ordinate the focus of detailed trending aligned with target areas identified. Conduct high level overview trending (especially around Critical Incidents), Provide feedback to Incident Categorization based upon findings in Problem management to improve the quality of MI available.
Provide and identify, facilitate and implement process improvement ideas to improve efficiency.
Experience in preparing, analysing and presenting reports
Experience working in hand with Monitoring Teams to drive Incidents generated via monitoring tools.
Desirable Skills:
ITIL intermediate certification is desirable.
Understanding of Windows and Azure cloud infrastructure.
Knowledge of quality management tools and methodologies.
Handle conflict situations and make quick decision while driving incidents
Key Deliverables:
- Incident Management Process execution & improvements to deliver value.
Supporting the delivery and execution of the Incident management process on a day-to-day basis, ensuring that process interfaces work efficiently and effectively.
Managing all type of incidents primarily MI.
Timely generation of PIR reports following an MI.
Chairing the Incident and Problem review meetings.
Notifying the participants in Incident management process when standards and procedures are not being followed.
Generate weekly / monthly outage incidents reports. Review the SLA performance & recommend any service improvement plans.
Enable reporting of KPIs and achievements against targets such as those in OLAs.
Responsible for overall SLA adherence.
Mandatory Skill:
Experienced person working on IT Service Management domain with skills on Incident Management in IT Infrastructure field.
Should have working knowledge and experience in Infrastructure Management
Driving the efficiency and effectiveness of the incident management process.
Should have worked on high priority P1 and Major Incidents.
Experience in handling bridge calls and driving Incidents to closure.
Should have exposure and understanding of various Problem and Change Management processes.
Ensuring that all IT teams follow the incident management process for every incident.
Good communication and written skills.
ITIL Foundation Certified
Preferrable experience working in Complex IT Infrastructure environment with Servers, Network and Database exposure.
Co-ordinate the focus of detailed trending aligned with target areas identified. Conduct high level overview trending (especially around Critical Incidents), Provide feedback to Incident Categorization based upon findings in Problem management to improve the quality of MI available.
Provide and identify, facilitate and implement process improvement ideas to improve efficiency.
Experience in preparing, analysing and presenting reports
Experience working in hand with Monitoring Teams to drive Incidents generated via monitoring tools.
Desirable Skills:
ITIL intermediate certification is desirable.
Understanding of Windows and Azure cloud infrastructure.
Knowledge of quality management tools and methodologies.
Handle conflict situations and make quick decision while driving incidents
-
Incident Manager
2 weeks ago
noida, India PureSoftware Ltd Full timeHiring for Incident Manager Role( Only for Female Candidates) Exp - 8 to 14 years Location- Noida (WFO) Notice period - Immediate to 15 days Job Summary Accountable for end-to-end Incident Management Lifecycle Act in the role of an Incident Commander to facilitate high-severity incident triage Ensure that high-severity incidents achieve the necessary...
-
Incident Manager
2 weeks ago
Noida, India PureSoftware Ltd Full timeHiring for Incident Manager Role( Only for Female Candidates)Exp - 8 to 14 years Location- Noida (WFO)Notice period - Immediate to 15 days Job Summary Accountable for end-to-end Incident Management LifecycleAct in the role of an Incident Commander to facilitate high-severity incident triageEnsure that high-severity incidents achieve the necessary...
-
Incident Manager
5 days ago
Noida, India PureSoftware Ltd Full timeHiring for Incident Manager Role( Only for Female Candidates)Exp - 8 to 14 years Location- Noida (WFO)Notice period - Immediate to 15 days Job Summary Accountable for end-to-end Incident Management LifecycleAct in the role of an Incident Commander to facilitate high-severity incident triageEnsure that high-severity incidents achieve the necessary...
-
ITIL Incident
2 weeks ago
Noida, Uttar Pradesh, India TalentOla Full timeJob Description: ITIL Incident & Problem Manager The Incident & Problem Manager will be the process custodian from the central Global team that will oversees, facilitate, and administer ITIL based service support. Role Description: Understands ITIL Service Management Experienced in Incident & Problem Management Able to generate reports and dashboards...
-
Incident Managment
4 weeks ago
Noida, India Ericsson Full time**About this opportunity**: This job role is responsible for the coordination, support, management and execution of reactive maintenance activities to ensure the services provided to customers are continuously available and performing to Service Level Agreement performance levels! - We believe in taking decisions as close to the product and technical...
-
Cybersecurity- Incident Response
2 weeks ago
Noida, Uttar Pradesh, India Coforge Full timeJob Description Role: Analyst-(IR) Incident Response-Cybersecurity Job Location: Greater Noida Required Skills: ? Strong hands-on experience with Azure Sentinel and Microsoft Defender for O. ? Understanding of security events and situations in Azure Sentinel and MS defender. ? Understanding of sentinel services, SOAR and implementing. ? Identifying...
-
Cybersecurity- Incident Response
4 weeks ago
noida, India Coforge Full timeJob Description Role: Analyst-(IR) Incident Response-Cybersecurity Job Location: Greater Noida Required Skills: ? Strong hands-on experience with Azure Sentinel and Microsoft Defender for O. ? Understanding of security events and situations in Azure Sentinel and MS defender. ? Understanding of sentinel services, SOAR and implementing. ?...
-
Cybersecurity- Incident Response
3 months ago
Greater Noida, India Coforge Full timeJob Description Role: Analyst-(IR) Incident Response-Cybersecurity Job Location: Greater Noida Required Skills: ? Strong hands-on experience with Azure Sentinel and Microsoft Defender for O. ? Understanding of security events and situations in Azure Sentinel and MS defender. ? Understanding of sentinel services, SOAR and implementing. ? Identifying...
-
Cybersecurity- Incident Response
4 weeks ago
Greater Noida, India Coforge Full timeJob Description Role: Analyst-(IR) Incident Response-Cybersecurity Job Location: Greater Noida Required Skills: ? Strong hands-on experience with Azure Sentinel and Microsoft Defender for O. ? Understanding of security events and situations in Azure Sentinel and MS defender. ? Understanding of sentinel services, SOAR and implementing. ? Identifying...
-
Cybersecurity- Incident Response
3 weeks ago
Greater Noida, India Coforge Ltd. Full timeRole: Analyst-(IR) Incident Response-Cybersecurity Job Location: Greater Noida Required Skills: ? Strong hands-on experience with Azure Sentinel and Microsoft Defender for O365. ? Understanding of security events and situations in Azure Sentinel and MS defender. ? Understanding of sentinel services, SOAR and implementing. ? Identifying potential threats and...
-
▷ 3 Days Left: Incident Manager
11 hours ago
Noida, India PureSoftware Ltd Full timeHiring for Incident Manager Role( Only for Female Candidates)Exp - 8 to 14 yearsLocation- Noida (WFO)Notice period - Immediate to 15 daysJob Summary- Accountable for end-to-end Incident Management Lifecycle- Act in the role of an Incident Commander to facilitate high-severity incident triage- Ensure that high-severity incidents achieve the necessary...
-
Cybersecurity- Incident Response
2 weeks ago
Greater Noida, Uttar Pradesh, India Coforge Ltd. Full timeRole: Analyst-(IR)Incident Response-Cybersecurity Job Location:Greater Noida Required Skills:Strong hands-on experience with Azure Sentinel and Microsoft Defender for O365. Understanding of security events and situations in Azure Sentinel and MS defender. Understanding of sentinel services, SOAR and implementing. Identifying potential threats and...
-
Incident Manager SD A&P
2 weeks ago
Noida, Uttar Pradesh, India Ericsson Full timeDescriptionGrow with usUnique OpportunityWe are seeking to expand our Emergency Management team by adding an experienced Emergency Manager.Your Role:Responsibilities include handling Emergency and Critical incidents in cloud and IT network.Requirements for Success:Manage Incidents 24X7 to minimize service disruption.Lead Communication Bridge for critical and...
-
IT Service
6 days ago
noida, India TSYS Card Tech Services India LLP Full timeEvery day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing...
-
IT Service
2 weeks ago
Noida, India TSYS Card Tech Services India LLP Full timeEvery day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing...
-
Incident Manager SD A&P
2 weeks ago
Noida, Uttar Pradesh, India Ericsson Full timeDescriptionGrow with usExciting Opportunity - Join Our Team!We are looking to expand our Emergency Management team with the addition of an experienced Emergency Manager who will be responsible for handling critical incidents in cloud and IT networks.You will:Manage incidents 24/7 to ensure minimal service disruption.Chair communication bridge for critical...
-
Associate Director, IT Service
2 weeks ago
noida, India TSYS Card Tech Services India LLP Full timeEvery day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing...
-
Associate Director, IT Service
7 days ago
Noida, India TSYS Card Tech Services India LLP Full timeEvery day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing...
-
Executive Operations
2 weeks ago
Noida, India British Council Full timeExecutive Operations **Date**:2 Feb 2024 **Location**: Noida, South Asia, IN **Company**:British Council We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and...
-
Operation Executive
2 weeks ago
Noida, Uttar Pradesh, India Seven Consultancy Full timeJOB DETAILS Ensuring all operations are carried on in an appropriate, cost-effective wayImproving operational management systems, processes and best practicesHelping the organization s processes remain legally compliantOversight of day-to-day operationsInterpretation of data and analytics and report generation.Must have Experience in Excel handling Word...