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Incident Manager SD A&P
2 weeks ago
Description
Grow with us
Unique Opportunity
We are seeking to expand our Emergency Management team by adding an experienced Emergency Manager.
Your Role:
Responsibilities include handling Emergency and Critical incidents in cloud and IT network.
Requirements for Success:
- Manage Incidents 24X7 to minimize service disruption.
- Lead Communication Bridge for critical and emergency Incidents, ensuring the right competencies are engaged.
- Verify notification messages for accuracy and completeness.
- Ensure necessary resources are available for system restoration during any emergency event.
- Execute Escalation Decisions promptly during emergencies.
- Participate in writing Event Reports and RCAs.
- Speed up restoration of Critical and Emergency outages in all network domains.
- Communicate effectively with stakeholders.
- Enforce ITIL procedures and processes for Incident and problem management.
- Provide timely critical and Emergency incident reports to senior management.
- Forecast resources and infrastructure for flawless customer delivery.
Key Qualifications:
- Total experience: 8+ Years
- Relevant experience: Minimum 5 years
- Bachelor's degree
Join our Team
Unique Opportunity
We are looking to expand our Emergency Management team by adding an experienced Emergency Manager.
Your Role:
Responsibilities include handling Emergency and Critical incidents in cloud and IT network.
Requirements for Success:
- Manage Incidents 24X7 to minimize service disruption.
- Lead Communication Bridge for critical and emergency Incidents, ensuring the right competencies are engaged.
- Verify notification messages for accuracy and completeness.
- Ensure necessary resources are available for system restoration during any emergency event.
- Execute Escalation Decisions promptly during emergencies.
- Participate in writing Event Reports and RCAs.
- Speed up restoration of Critical and Emergency outages in all network domains.
- Communicate effectively with stakeholders.
- Enforce ITIL procedures and processes for Incident and problem management.
- Provide timely critical and Emergency incident reports to senior management.
- Forecast resources and infrastructure for flawless customer delivery.
Key Qualifications:
- Total experience: 6+ Years
- Relevant experience: Minimum 5 years
- Bachelor's degree
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