Incident Manager SD A&P

2 weeks ago


Noida, Uttar Pradesh, India Ericsson Full time

Description

Grow with us

Unique Opportunity

We are seeking to expand our Emergency Management team by adding an experienced Emergency Manager.

Your Role:

Responsibilities include handling Emergency and Critical incidents in cloud and IT network.

Requirements for Success:

  • Manage Incidents 24X7 to minimize service disruption.
  • Lead Communication Bridge for critical and emergency Incidents, ensuring the right competencies are engaged.
  • Verify notification messages for accuracy and completeness.
  • Ensure necessary resources are available for system restoration during any emergency event.
  • Execute Escalation Decisions promptly during emergencies.
  • Participate in writing Event Reports and RCAs.
  • Speed up restoration of Critical and Emergency outages in all network domains.
  • Communicate effectively with stakeholders.
  • Enforce ITIL procedures and processes for Incident and problem management.
  • Provide timely critical and Emergency incident reports to senior management.
  • Forecast resources and infrastructure for flawless customer delivery.

Key Qualifications:

  • Total experience: 8+ Years
  • Relevant experience: Minimum 5 years
  • Bachelor's degree

Join our Team

Unique Opportunity

We are looking to expand our Emergency Management team by adding an experienced Emergency Manager.

Your Role:

Responsibilities include handling Emergency and Critical incidents in cloud and IT network.

Requirements for Success:

  • Manage Incidents 24X7 to minimize service disruption.
  • Lead Communication Bridge for critical and emergency Incidents, ensuring the right competencies are engaged.
  • Verify notification messages for accuracy and completeness.
  • Ensure necessary resources are available for system restoration during any emergency event.
  • Execute Escalation Decisions promptly during emergencies.
  • Participate in writing Event Reports and RCAs.
  • Speed up restoration of Critical and Emergency outages in all network domains.
  • Communicate effectively with stakeholders.
  • Enforce ITIL procedures and processes for Incident and problem management.
  • Provide timely critical and Emergency incident reports to senior management.
  • Forecast resources and infrastructure for flawless customer delivery.

Key Qualifications:

  • Total experience: 6+ Years
  • Relevant experience: Minimum 5 years
  • Bachelor's degree

Get Matched

Upload your resume and find job opportunities that match your skills and experience

Career Insights

Based on successful candidates in the past

Previous hires' Popular Skills

Change Management

Previous hires' Job titles

Incident Manager

Previous hires' Previous workplaces

HCL Technologies, Tata Consultancy Services, Orcapod, Nokia Siemens Networks

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Learning and development

We promote a growth mindset and believe in continuous learning. We provide the flexibility and guidance to enhance your skills, mindset, and career.

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