Incident Manager

1 week ago


Noida, India PureSoftware Ltd Full time

Hiring for Incident Manager Role( Only for Female Candidates)

Exp - 8 to 14 years

Location- Noida (WFO)

Notice period - Immediate to 15 days


Job Summary

  • Accountable for end-to-end Incident Management Lifecycle
  • Act in the role of an Incident Commander to facilitate high-severity incident triage
  • Ensure that high-severity incidents achieve the necessary cross-functional engagement to drive them to resolution in a timely fashion
  • Participate in on-call rotation for Incident Commander role for after-hours and weekends
  • Participate in regular review of open Incidents and evaluate if technical resolution groups teams are remediating incidents in a timely and effective manner
  • Drive the use of incident metrics and perform a first-level analysis of incident data to gain insights as to service performance and patterns of emerging issues

Minimum Qualifications

  • 6-8 years of experience in a similar operations function within a high availability (HA), 24x7, mission critical operations environment.
  • Bachelor s degree in computer science or a related technology field or equivalent experience
  • Superior verbal and written communications skills, including leading phone meetings related to mission-critical incident triage
  • Ability to participate in an on-call rotation for the Incident Commander role including off-hours and weekends
  • Must be process-oriented, energetic and an analytical thinker



Interested candidate can share their resume at surabhi.kumari@puresoftware.com with details

Total Exp

Current CTC

Expected CTC

Notice period

Current Location


Regards,


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