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Incident Manager
2 weeks ago
Hiring for Incident Manager Role( Only for Female Candidates)
Exp - 8 to 14 years
Location- Noida (WFO)
Notice period - Immediate to 15 days
Job Summary
- Accountable for end-to-end Incident Management Lifecycle
- Act in the role of an Incident Commander to facilitate high-severity incident triage
- Ensure that high-severity incidents achieve the necessary cross-functional engagement to drive them to resolution in a timely fashion
- Participate in on-call rotation for Incident Commander role for after-hours and weekends
- Participate in regular review of open Incidents and evaluate if technical resolution groups teams are remediating incidents in a timely and effective manner
- Drive the use of incident metrics and perform a first-level analysis of incident data to gain insights as to service performance and patterns of emerging issues
Minimum Qualifications
- 6-8 years of experience in a similar operations function within a high availability (HA), 24x7, mission critical operations environment.
- Bachelor s degree in computer science or a related technology field or equivalent experience
- Superior verbal and written communications skills, including leading phone meetings related to mission-critical incident triage
- Ability to participate in an on-call rotation for the Incident Commander role including off-hours and weekends
- Must be process-oriented, energetic and an analytical thinker
Interested candidate can share their resume at with details
Total Exp
Current CTC
Expected CTC
Notice period
Current Location
Regards,
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