Service Delivery Officer-retail Institutions-tasc

3 months ago


Bengaluru, India Kotak Mahindra Full time

**Job Role:
- Handling personalized service requests of TASC customers.
- Generation of timely business MIS.
- Coordination with CPC/RPC/RL Process, Legal, Compliance teams for account opening/modifications of TASC customers.
- Managing complaints of TASC customers and ensuring their resolution within TAT
- Ensuring strict adherence to regulatory and internal approved prescribed requirements for TASC customer segment Regular generation of leads for NTB customer and cross sell

**Job Requirements:
- Excellent written and oral communication skills
- Developing and maintaining banking relationships with a select group of high net worth customers
- Excellent communication skills with customer service orientation
- Courteous and polite
- Good Knowledge of Microsoft Excel
- Understanding of banking norms and processes.



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