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Delivery Manager-Retail
1 week ago
TCS is hiring for "Delivery Manager-Retail". Details below-
Role- Delivery Manager-Retail
Exp-8-14 Years
Location- Bangalore ( Electronic City )
Skillset Required- Exp in handling Service Delivery for International Retail Clients
Role-
Must Have:
- 8+ Years of Exp in Ecommerce/Retail
- Thorough Understanding of Retail Operations and its nuances
- Should have exp in Content Management/Website operations
- Should have basic understanding in Digital marketing/SCM and other retail verticals
- Should have handled 50+ FTEs
- Excellent Interpersonal and communication skills
- Should be ok to manage 24/7 project
- Hands on experience business transformation with quantified benefits
- Basic knowledge in automation tools (Power automate, RPA tools)
- Knowledge in digital marketing is an added advantage
Roles & Responsibilities
- Responsible for overall customer deliverables (KPIs, OKRs)
- Responsible to drive enterprise level business transformation, ensure key milestones are met on time
- Process excellence – Automation is integral part of the delivery, drive it religiously
- Contract Management – Ensure contracts are live. Extension to be handled religiously and complete it on time
- Skill Management – Identify skill gap and work closely with TD team and upskill the team for future needs.
- Travel to customer location – Travel to customer location for reviews and ensure closure of key actions.
Interested candidates can apply
Regards
Tanya Kansal
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