Delivery Manager-Retail

1 week ago


Bengaluru, Karnataka, India Tata Consultancy Services Full time

TCS is hiring for "Delivery Manager-Retail". Details below-

Role- Delivery Manager-Retail

Exp-8-14 Years

Location- Bangalore ( Electronic City )

Skillset Required- Exp in handling Service Delivery for International Retail Clients

Role-

Must Have:

  • 8+ Years of Exp in Ecommerce/Retail
  • Thorough Understanding of Retail Operations and its nuances
  • Should have exp in Content Management/Website operations
  • Should have basic understanding in Digital marketing/SCM and other retail verticals
  • Should have handled 50+ FTEs
  • Excellent Interpersonal and communication skills
  • Should be ok to manage 24/7 project
  • Hands on experience business transformation with quantified benefits
  • Basic knowledge in automation tools (Power automate, RPA tools)
  • Knowledge in digital marketing is an added advantage

Roles & Responsibilities

  • Responsible for overall customer deliverables (KPIs, OKRs)
  • Responsible to drive enterprise level business transformation, ensure key milestones are met on time
  • Process excellence – Automation is integral part of the delivery, drive it religiously
  • Contract Management – Ensure contracts are live. Extension to be handled religiously and complete it on time
  • Skill Management – Identify skill gap and work closely with TD team and upskill the team for future needs.
  • Travel to customer location – Travel to customer location for reviews and ensure closure of key actions.

Interested candidates can apply

Regards

Tanya Kansal



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