Orm Executive

4 months ago

Ghansoli Thane Maharashtra, India Gozoop Full time

_**Job Description - ORM Executive (Customer Support)**_

Location: Marol, Andheri East

Shifts: Rotational Shifts - including night shifts (5 days working)

Week Off: Rotational (any 2 days in the week, could be split or consecutive)

We are looking for a self-motivated and result oriented creative professional to join us as a Executive - Brand Reputation Management

**Responsibilities**: (Including, not restricted to)
- Responsible for reviewing customer feedback across all relevant social media platforms and websites for multiple locations and entities including management of posted reviews/complaints and ensuring all reviews are responded to in a timely manner.
- Build and maintain a strategy for monitoring and managing feedback on all social media channels, online directory, review sites, and search engine business sites.
- Build and maintain a strategy for encouraging reviews at appropriate touch points utilizing approved communications, to enabled devices, and community engagement.
- Monitor and respond to social reviews and engagement.
- Maintain listings on search engines, online directories, and ratings/review sites.
- Facilitate online company and physician reviews and endorsements.
- Coordinate internal and external provider and quality ratings for public dissemination in an easily consumed and understood manner.
- Track, analyze, and report online reputation results.
- Identify and provide insight for trends, questions, opportunities, and escalate issues to appropriate teams.
- Identify opportunities to optimize online reputation management on various review sites
- Manage and solicit reviews.
- Prepare clear, concise and professionally written public responses to customer feedback left on social media and review websites.
- Monitoring and adjusting to industry trends, changes within the social media landscape, reviewing and reporting on effectiveness of social media tactics and campaigns with social listening tools.
- Generate and meet timelines for agreed reports
- Strong internal co-ordination, iron clad integrity
- Entrepreneurial, and possess a proactive approach with a strong bias for action
- A deep desire and commitment to create truly outstanding output at all times
- Should be a visionary

**Job Types**: Full-time, Permanent, Fresher

Schedule:

- Rotational shift

Application Question(s):

- What is your Current CTC?
- What is your Expected CTC?
- Are you comfortable travelling to Ghansoli?

**Language**:

- English (required)

Work Location: In person

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