Orm Executive

2 days ago

Andheri East Mumbai Maharashtra, India MORE RETAIL PRIVATE LIMITED Full time

Job Summary:
We are looking for a dedicated Online Reputation Management (ORM) Associate to join our

team. The ORM Associate will play a key role in managing and strengthening our brand's online

presence, addressing customer queries, tracking online reviews, and fostering a positive brand

image across digital platforms. This role is ideal for a proactive, detail-oriented individual with

strong communication skills and a customer-centric focus.

Key Responsibilities:

- Monitor Brand Mentions: Track, monitor, and record brand mentions across social

media, forums, review sites, and other online platforms, identifying trends and alerting

relevant teams to positive or negative sentiment.
- Manage Reviews and Feedback: Respond promptly to customer reviews and feedback

on Google, app stores, social media, and other review sites, working to resolve issues

effectively and reinforce positive experiences.
- Crisis Management: Act swiftly in reputation-related crises, developing and executing

response plans in collaboration with the communications team.
- Report and Analyze Data: Provide regular reports on customer satisfaction, response

rates, and feedback trends, sharing insights and actionable recommendations for

continuous improvement.
- Collaborate with Teams: Work closely with customer service, marketing, operations,

and PR teams to maintain consistent messaging and address customer issues.
- Stay Updated: Remain informed of industry trends, ORM best practices, and new tools

in digital customer service.

**Requirements**:

- Education: Bachelor’s degree in Marketing, Communications, Public Relations, or

related field.
- Experience:1 year of experience in ORM, social media management, or customer

relations.
- Any south language capability will be an added advantage
- Skills:
○ Excellent written and verbal communication skills.

○ Strong ability to handle sensitive issues with professionalism.

○ Proficiency in English, typing, and MS Office.

○ Solid analytical and problem-solving abilities.

○ Ability to work independently while collaborating across departments.

○ Familiarity with SEO is an advantage.

Key Competencies:

- Customer Focus: Committed to understanding and meeting customer needs.
- Attention to Detail: Thorough and precise in managing responses.
- Resilience: Maintains composure in challenging situations.
- Proactive Approach: Able to anticipate risks and act swiftly.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Rotational shift

Application Question(s):

- What is your current monthly inhand salary?

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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