Orm Executive

2 months ago


Andheri East Mumbai Maharashtra, India Ultrahire HR Advisors Full time

POSITION: ORM Executive

LOCATION: Mumbai

DEPARTMENT: Customer Experience

**Key Responsibilities**

1. **Monitoring Online Presence**:

- Regularly monitor social media channels, review sites, and other online platforms (Facebook, Twitter, Instagram, LinkedIn, Google Reviews, and forums) for brand mentions, customer complaints, and feedback.
- Track and report online sentiment and reputation metrics, identifying trends and areas of improvement.

2. **Engagement & Response**:

- Respond promptly and professionally to customer queries, complaints, and feedback across all platforms.
- Ensure that responses maintain brand voice, tone, and guidelines.

3. **Content Development**:

- Create engaging and informative responses for queries, complaints, and reviews that align with the brand’s values and image.

4. **Crisis Management**:

- Quickly identify and manage any online reputation crises by coordinating with relevant teams and executing response strategies.
- Ensure all customer concerns are addressed efficiently to prevent escalation and negative publicity.

5. **Reporting & Analysis**:

- Generate daily, weekly, and monthly reports summarizing online reputation activities, sentiment analysis, and key metrics.
- Provide insights on customer feedback, complaints, and trends to improve overall service and product offerings.

**Requirements**:

- Experience in managing ORM for tech or consumer service industries.

**Preferred Qualifications**:

- Excellent communication skills (both written and verbal) with strong command over English.
- Knowledge of social media platforms, forums, review sites, and their dynamics.
- Ability to analyse online conversations and trends using ORM tools (e.g., Konnect Insights, Locobuzz or similar).
- Strong customer service orientation with problem-solving and conflict resolution skills.
- Proficiency in understanding customer sentiment and crafting appropriate responses.
- Ability to collaborate, work under pressure, manage multiple tasks, and prioritize effectively.

Hiring guidelines of ORM Executive:
Age: Minimum 18 years and Maximum 35 years.

Pay: ₹20,000.00 - ₹30,000.00 per month

Schedule:

- Day shift

**Experience**:

- total work: 1 year (required)
- online reputation: 1 year (required)

Work Location: In person


  • Orm Executive

    4 weeks ago


    Andheri East, Mumbai, Maharashtra, India MORE RETAIL PRIVATE LIMITED Full time

    Job Summary: We are looking for a dedicated Online Reputation Management (ORM) Associate to join our team. The ORM Associate will play a key role in managing and strengthening our brand's online presence, addressing customer queries, tracking online reviews, and fostering a positive brand image across digital platforms. This role is ideal for a proactive,...

  • Orm Executive

    7 months ago


    Andheri West, Mumbai, Maharashtra, India Scribbld Social Full time

    **About Us**: At Scribbld Social, we're not just another digital marketing agency. We're an award-winning team with a global reach, dedicated to delivering outstanding results for our clients. Now, we're looking for an ORM Executive to contribute to Scribbld's continued growth. **Responsibilities**: - Monitor and manage online mentions, reviews, and...

  • Orm Executive

    7 months ago


    Andheri West, Mumbai, Maharashtra, India Scribbld Social Full time

    **About Us**: At Scribbld Social, we're not just another digital marketing agency. We're an award-winning team with a global reach, dedicated to delivering outstanding results for our clients. Now, we're looking for an ORM Executive to contribute to Scribbld's continued growth. **Responsibilities**: - Monitor and manage online mentions, reviews, and...

  • Orm Executive

    3 months ago


    Andheri West, Mumbai, Maharashtra, India Scribbld Social Full time

    **About Us**: At Scribbld Social, we're not just another digital marketing agency. We're an award-winning team with a global reach, dedicated to delivering outstanding results for our clients. Now, we're looking for an ORM Executive to contribute to Scribbld's continued growth. **Responsibilities**: - Monitor and manage online mentions, reviews, and...

  • Orm Executive

    7 months ago


    Andheri West, Mumbai, Maharashtra, India Scribbld Social Full time

    **About Us**: At Scribbld Social, we're not just another digital marketing agency. We're an award-winning team with a global reach, dedicated to delivering outstanding results for our clients. Now, we're looking for an ORM Executive to contribute to Scribbld's continued growth. **Responsibilities**: - Monitor and manage online mentions, reviews, and...

  • Orm Executive

    2 months ago


    Andheri East, Mumbai, Maharashtra, India Ultrahire HR Advisors Full time

    1. Monitoring Online Presence: - Regularly monitor social media channels, review sites, and other online platforms (Facebook, Twitter, Instagram, LinkedIn, Google Reviews, and forums) for brand mentions, customer complaints, and feedback. - Track and report online sentiment and reputation metrics, identifying trends and areas of improvement. 2....

  • Orm Executive

    7 months ago


    Lower Parel, Mumbai, Maharashtra, India Adfactors PR Full time

    Greetings from Adfactors We are looking for ORM/Response management executives. **Responsibilities**: - Manage response activities on social media platforms. - Monitor and engage with audience comments, messages, and inquiries. - Implement ORM strategies to maintain brand reputation. - Work in rotational shifts with one weekly off. - Ensure timely and...

  • Executive - Orm

    1 week ago


    Vikhroli, Mumbai, Maharashtra, India Atomberg Technologies Full time

    Vikhroli, Maharashtra, India - department - Content Marketing - Job posted on - Jan 07, 2025 - emp_type - Permanent - Experience range (Years) - 1 year - 4 years **Job Title** : ORM Executive **Location** : Vikhroli (W), Mumbai **Job Summary**: - As an ORM Executive, reporting to the Content Lead, you will be responsible for tracking and interpreting...

  • Orm Executive

    7 months ago


    Mumbai, Maharashtra, India Schbang Digital Solutions Full time

    **Job Information**: Department Name - Digital TransformationWork Experience - 1-2 yearsIndustry - MediaCity - MumbaiProvince - MaharashtraCountry - IndiaPostal Code - 400013**About us**: - Schbang is a Mumbai-headquartered Creative & Business Transformation Company founded in 2015 by Harshil Karia, Sohil Karia & Akshay Gurnani.- Schbang has a team of 800+...

  • Orm Executive

    2 months ago


    Mumbai, Maharashtra, India Linkage Corporate Solutions Full time

    Key Responsibilities 1. Monitoring Online Presence: - Regularly monitor social media channels, review sites, and other online platforms (Facebook, Twitter, Instagram, LinkedIn, Google Reviews, and forums) for brand mentions, customer complaints, and feedback. - Track and report online sentiment and reputation metrics, identifying trends and areas...

  • Orm Executive

    7 months ago


    Mumbai, Maharashtra, India Ekfrazo Technologies Full time

    **Social ORM Operations and Planning** 4-6 years of experience in ORM/Delivery/Sales **Delivered engagements in the areas of ORM, Strategy, Social Media Management/ Digital Marketing** - Social Listening - Social CRM - Social Analytics - Regularly produce positive content for engagement with the audience. - Have an understanding of search engine behavior,...

  • Orm Executive

    1 week ago


    Mumbai, India iSchoolConnect Full time

    **Company Introduction** Designation: ORM Executive Location: Malad, Mumbai Reporting to: Chief Marketing Officer We seek an experienced ORM executive who will provide crucial support to customers and colleagues in our contact centers. You'll be responding to and investigating queries, providing support on business processes, policies, and procedures,...


  • Mumbai, India Boomlet Full time

    Job Title: ORM Executive / Trainee – Brand Reputation & Strategic CommunicationLocation: Goregaon WestJob Type: Full-timeRole Overview:As an ORM Executive/Trainee, you will be responsible for monitoring and managing the online reputation of our clients, addressing negative content, and fostering positive engagement across digital platforms.Key...

  • Orm Executive

    1 week ago


    Mumbai, India BC Web Wise Full time

    **About The Role** BC Web Wise Pvt. Ltd. is looking for full-time ORM experts (US process) rotational shifts Experience: 1-2 years **Requirements**: Response management and social media analytics. Good experience with ORM tools Radian6, Konnect Social, Simplify360, Locobuzz, Thoughtbuzz etc.

  • Orm Executive

    6 days ago


    Mumbai, India Dr Batras Positive Health Clinic Pvt. Ltd Full time

    **Experience - 1 - 2 years** **Location - Mumbai (Andheri)** **Notice period - Immediate joining / 15 days** The ORM Executive is responsible for following tasks: 1. On-line content, tracking and analysis of reputation factors and account to successful management of Brands reputation. 2. Performing an in-depth audit of the information on the world wide...


  • Mumbai, India Boomlet Full time

    Job Title: ORM Executive / Trainee – Brand Reputation & Strategic Communication Location: Goregaon West Job Type: Full-time Role Overview: As an ORM Executive/Trainee, you will be responsible for monitoring and managing the online reputation of our clients, addressing negative content, and fostering positive engagement across digital...


  • Mumbai, India Boomlet Full time

    Job Title: ORM Executive / Trainee – Brand Reputation & Strategic CommunicationLocation: Goregaon WestJob Type: Full-timeRole Overview:As an ORM Executive/Trainee, you will be responsible for monitoring and managing the online reputation of our clients, addressing negative content, and fostering positive engagement across digital platforms.Key...


  • Mumbai, India Boomlet Full time

    Job Title: ORM Executive / Trainee – Brand Reputation & Strategic Communication Location: Goregaon West Job Type: Full-time Role Overview: As an ORM Executive/Trainee, you will be responsible for monitoring and managing the online reputation of our clients, addressing negative content, and fostering positive engagement across digital platforms. Key...


  • Mumbai, India Boomlet Full time

    Job Title: ORM Executive / Trainee – Brand Reputation & Strategic CommunicationLocation: Goregaon WestJob Type: Full-timeRole Overview:As an ORM Executive/Trainee, you will be responsible for monitoring and managing the online reputation of our clients, addressing negative content, and fostering positive engagement across digital platforms.Key...

  • Orm Executive

    1 week ago


    Mumbai, India Amrut Software Pvt Ltd Full time

    We at Amrut Software Pvt Ltd have an urgent opening for the post of ORM Executive at the Mumbai location. Social media listening and response management of comments by users. **Role**: Jr. ORM Executive **Experience**: 1-2 years in a relevant field. **Job Location**: Mumbai. **Qualifications: -** Graduate **No. of Positions** - 1 - Social media...