Orm Executive

7 months ago

Mumbai Maharashtra, India Futuready Media Full time

Education: Any Graduate / Post Graduate

Exp: Fresher’s

Futuready Media is on the lookout for a passionate learner who can manage responses of brands on

social platforms.

MANDATORY SKILLS.
- MS Excel / PowerPoint / Word
- Basic social media knowledge
- Excellent oral & written communication skills

ROTATIONAL SHIFT
- 24 hours operation
- 3 shifts (7 am -3 pm) (3 pm
- 11 pm) (11 pm to 7 am)

Duties and Responsibility
- The ORM Executive is responsible for online complaints receiving, tracking, and analyzing

the same by giving them proper responses.
- Facilitate problem resolution along with other questions. Consistently create an exceptional

consumer experience with each contact via Twitter and Facebook.

KEY RESPONSIBILITIES
- Continuously monitoring /Tracking the complaints of the brand on outlets, e.g. Twitter and Facebook.
- Understand the level of the complaint and analyze and manage online statuses.
- Discuss and respond and continuously follow in case of any confusion on complaints and on updates received.
- Maintain TAT within 5 minutes.

**Job Types**: Full-time, Permanent

**Salary**: Up to ₹180,000.00 per year

**Benefits**:

- Paid sick time
- Provident Fund
- Work from home

Schedule:

- Monday to Friday
- Morning shift
- Night shift
- Rotational shift

Work Location: Remote

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