Fraud Officer, Gsc’s

2 months ago

Hyderabad, India HSBC Full time

-Job description

**Some careers have more impact than others.**

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

We are currently seeking an experienced professional to join our team in the role of - **Fraud Officer**

**Principal responsibilities**
- Meet or exceed against the section average / PLA (whichever is higher) for the KPIs such as productivity%, RPH, Contact rate, AHT
- Participate in team meeting / team activities and work towards sustaining team spirit.
- Ensure that the process requirements are met, adhered to, completed in accordance with established procedures and standards set.
- Work well independently; complete assigned tasks in the established timeframe as per the process benchmarks.
- Maintain equipment, systems and general work environment in good condition, adhering to all appropriate procedures.
- All data requirements (timesheets, leave requests, absence requests and ad hoc process information) is completed and updated in a timely manner
- Issues/problems are effectively investigated and resolved or appropriately referred with recommendations
- Acquire and update knowledge on procedures related to relevant processes
Requirements

**Requirements**:
Relevant work experience desirable.
- Ability to speak and understand English fluently.
- Ability to write letters and create memos comprehensible to related departments.
- Good conversational skills to hold the attention of the customer on the telephone.
- Ability to grasp quickly.
- Ability to understand and interpret numeric data.
- Minimum, basic computer knowledge.
- Flexibility to work shifts.

You’ll achieve more when you join HSBC.

**Issued By HSBC Electronic Data Processing (India) Private LTD

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