Customer Service Executive,gsc's

5 days ago

Hyderabad, India HSBC Full time

**Business: RBWM**

**Open positions: 01**

**Role Title**: Customer Service Executive**

**Global Career Band: 08**

**Location (Country/city:Hyderabad**

**Recruiter Name**: Akshay Kumar

**Why join us?**

**The Opportunity**:
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Customer Service Executive.

**What you’ll do: (List out Key Responsibilities)**:

- Understand country specific credit policy and regulatory guidelines in order to assess credit worthiness of the customer and deliver right credit decisions on the unsecure lending requests submitted by customers.
- Verify documentation, Assess Customer Credit Worthiness, perform certain Fraud checks and review/ approve credit facilities within stipulated guidelines (credit policy).
- Meet and exceed PLA and KPI targets (Quality, RPH and Operating Efficiency).
- Produce MI as required.
- Identify and escalate potential risks, operational and otherwise.
- Support achievement of team objectives.
- Identifying and escalating issues
- Understanding and adhering to established policies and procedures in own team
- Supporting change initiatives and escalating any concerns
- Performing specific routine activities and processes, ensuring accuracy of tasks performed

Requirements

**What **you will need to succeed in the role**:

- Education Qualification: Graduate. Commerce background, Accounting. (Essential)
- Prior working experience in Financial enterprises (Desired)
- Awareness of the types and nature of credit products and processes would be an advantage; (Desirable)
- Flexibility to work from home or office as per business requirement. Incase of Work from home, be able to arrange secure and sustainable environment for uninterrupted processing. (Essential)
- Flexible to work in any shift times as process demands, work split week offs and render Overtime as per business requirement. (Essential)
- Strong analytical, problem-solving, communications, financial and interpersonal skills; (Desirable)
- Ability to work as an effective team member within the department and the company as a whole;
- Excellent written and verbal communication skills. (Essential)

(Or)

Go to the below link and type “IND GSC: IJP Applicant User Guide” in search bar.

**You’ll achieve more at HSBC**

**Issued By HSBC Electronic Data Processing (India) Private LTD

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