Customer Support and Onboarding

**Job Responsibilities (but not limited to)**: - ** Client Onboarding**: Coordinate the onboarding process for new clients, ensuring a smooth and efficient transition onto our platform. - ** Needs Analysis**: Conduct in-depth needs analysis with clients to understand their requirements and customize solutions accordingly. - ** Training**: Provide...

**Job Responsibilities (but not limited to)**: - **Client Onboarding**: Coordinate the onboarding process for new clients, ensuring a smooth and efficient transition onto our platform. - **Needs Analysis**: Conduct in-depth needs analysis with clients to understand their requirements and customize solutions accordingly. - **Training**: Provide comprehensive...

**Roles & Responsibilities** - New customer onboarding - Be able to understand the nature of client issues and resolve them in a timely and efficient manner. - Self-motivated and be team player. - Maintain policies and procedures when working with clients and provide appropriate information. - Collaborate with team members on knowledge transfer, procedures,...

**Roles & Responsibilities** - New customer onboarding - Be able to understand the nature of client issues and resolve them in a timely and efficient manner. - Self-motivated and be team player. - Maintain policies and procedures when working with clients and provide appropriate information. - Collaborate with team members on knowledge transfer, procedures,...

New customer onboarding - Be able to understand the nature of client issues and resolve them in a timely and efficient manner. - Self-motivated and be team player. - Maintain policies and procedures when working with clients and provide appropriate information. - Collaborate with team members on knowledge transfer, procedures, and standards. - Maintain...

**Roles & Responsibilities** - New customer onboarding - Be able to understand the nature of client issues and resolve them in a timely and efficient manner. - Self-motivated and be team player. - Maintain policies and procedures when working with clients and provide appropriate information. - Collaborate with team members on knowledge transfer, procedures,...

**Roles & Responsibilities** - New customer onboarding - Be able to understand the nature of client issues and resolve them in a timely and efficient manner. - Self-motivated and be team player. - Maintain policies and procedures when working with clients and provide appropriate information. - Collaborate with team members on knowledge transfer, procedures,...

Role and Responsibilities: - Provide administrative and customer support services remotely - Respond to customer queries and concerns in a timely and professional manner - Assist in managing and organizing digital files and documents - Provide recommendations for improving customer experience - Develop reports and presentations using MS Suite - Perform...

**Key Responsibilities**: - Manage the on boarding process for new sellers, ensuring they have all the necessary information and support to start selling on Amazon - Respond to seller inquiries and provide guidance on how to use Amazon's seller tools and services. - Collaborate with internal teams to troubleshoot and resolve seller issues and questions -...

Reachout to inbound leads - Help them understand how Refrens can help - a strong product knowledge will help - Mange sales pipeline - Maintaing internal CRM and other sales hygiene - Hit weekly/monthly quota **Requirements**: What we are looking in our next Sales Associate: - 1-3 years experience in direct selling, preferably SaaS tool - Ability to handle...

This is a full-time on-field role for an Onboarding Specialist located in Ahmedabad & Gandhinagar. The Onboarding Specialist will be responsible for facilitating customer and client onboarding, using analytical skills to assess customer needs and develop tailored onboarding plans. The Onboarding Specialist will also be responsible for communicating with...

**Responsibilities**: - Provide technical support to customers using the SaaS product, addressing queries related to software functionality, features, and troubleshooting. - Guide customers through configuration settings and assist with onboarding processes. - Develop and maintain a deep understanding of the SaaS product, its features, and updates. - Assist...

A customer service Advisor supports customers by providing helpful information, answering questions, and responding to complaints. They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features. **Customer Service Responsibilities**: - Maintaining a positive, empathetic,...

Educate sellers about the advantages of selling on Amazon, including access to a vast customer base. - Guide sellers through the onboarding process, ensuring all necessary documentation and information are provided accurately and in a timely manner. - Provide ongoing support to sellers, addressing their questions or concerns related to the onboarding...

Respond promptly and professionally to customer inquiries, concerns, and requests with accuracy and empathy. Assist customers in resolving issues, troubleshooting technical problems, and providing product information as needed. Follow established processes and procedures to ensure consistent service delivery and customer satisfaction. Collaborate with...

Customer Support Associate will have daily interaction with our clients to provide support for various queries they may have with our software. **Minimum Experience**: 0-2 Years **Job Duties**: - Understand OMSGuru platform and it’s functioning thoroughly - Help onboard new clients onto our system - Maintain an updated knowledge of the organization's...

Customer Support Associate will have daily interaction with our clients to provide support for various queries they may have with our software. **Minimum Experience**: 0-2 Years **Job Duties**: - Understand OMSGuru platform and it’s functioning thoroughly - Help onboard new clients onto our system - Maintain an updated knowledge of the organization's...

Customer Support Associate will have daily interaction with our clients to provide support for various queries they may have with our software. **Minimum Experience**: 0-2 Years **Job Duties**: - Understand OMSGuru platform and it’s functioning thoroughly - Help onboard new clients onto our system - Maintain an updated knowledge of the organization's...

Customer Support Associate will have daily interaction with our clients to provide support for various queries they may have with our software. **Minimum Experience**: 0-2 Years **Job Duties**: - Understand OMSGuru platform and it’s functioning thoroughly - Help onboard new clients onto our system - Maintain an updated knowledge of the organization's...

Experience : Fresher to 6 month Only **Female** preferred. Maintain excellent customer satisfaction and review support tickets for appropriate resolution - Provide customer support through phone and chat - Work with other departments to resolve customer issues in a timely manner - Serve as a point of contact for customer support and complaints -...