Production Support

6 months ago

Sahibzada Ajit Singh Nagar Ludhiana Punjab, India Jobs for Humanity Full time

Company Description

Company Name: FIS Global

**Job Description**:
**Position Type**:
Full-time
**Type of Hire**:
Experienced (relevant combination of work and education)
**Education Desired**:
Bachelor's degree in Computer Science
**Travel Percentage**:
0%
Are you inquisitive, motivated, and forward-thinking? At FIS, you will have the opportunity to work on some of the most challenging and important issues in financial services and technology. Our talented team members empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate, and above all, fun.

**About the Team**:
This is a part of our FOS Team.

**What You Will Be Doing**:

- Providing comprehensive product support to FIS clients by resolving inquiries.
- Documenting customer information and recurring technical issues to support product quality programs and product development.

**What You Will Bring**:

- 2-5 years of experience in Production Application Support.
- Experience in Windows Server Support, including maintenance activities like server space management and coordinating patching activities.
- Good knowledge of Windows and Unix servers.
- Experience working with ticketing tools.
- Strong knowledge of SQL, Batch script, VB Script, and PowerShell.
- Basic knowledge of any programming language.
- Willingness to provide On-Call support when required.
- Availability to work in Night shifts for the long term.
- Good communication skills.
- Experience working in 24*7 shifts.

**What We Offer You**:

- An exciting opportunity to be a part of the world's leading FinTech Product MNC.
- The chance to be part of a vibrant team and build a career in the core banking/payments domain.
- Competitive salary and attractive benefits, including GHMI/Hospitalization coverage for employees and direct dependents.
- A multifaceted job with a high degree of responsibility and a wide range of opportunities.
- Time to support charities and give back to your community.
- Valuable internal opportunities to showcase your talent in Fine Arts/Sports/Fitness, etc.

**Privacy Statement**

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please read our Online Privacy Notice.

**Sourcing Model**

Recruitment at FIS primarily follows a direct sourcing model. Only a small portion of our hiring is done through recruitment agencies. FIS does not accept resumes from recruitment agencies that are not on our preferred supplier list, and we will not be responsible for any fees related to resumes submitted to job postings, our employees, or any other part of our company.

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