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Saas Customer Support Agent

5 months ago

Sahibzada Ajit Singh Nagar Ludhiana Punjab, India Maropost Full time

Our platform is used and trusted by thousands of brands worldwide to maximise their revenue. Our unified ecommerce platform empowers thousands of B2B and multi-channel ecommerce businesses, big and small, to achieve more. From online stores, POS terminals and marketplace connections, to inventory, order management and shipping, our all-in-one platform connects it all.

We’re on a mission to build the most technically advanced marketing & ecommerce platform in the world coupled with unsurpassed customer service and support.

**About the Position**:
Job Title: SaaS Customer Support Agent

Location: Mohali

Work Model: Hybrid

Company: Maropost is a rapidly growing software and technology company that provides innovative SaaS solutions to businesses across the globe.

**Job Overview**:
**Responsibilities**:

- Troubleshoot and resolve technical issues related to our SaaS products
- Document customer interactions and resolutions in our CRM
- Collaborate with the development team to identify and resolve product defects
- Provide product training and support to customers as needed
- Continuously improve knowledge of our products and services
- Provide feedback to the product and development teams on customer needs and suggestions for product improvements

**Qualifications**:

- Proven experience in a customer support role
- Excellent verbal and written communication skills
- Ability to work in a fast-paced, high-pressure environment
- Strong problem-solving skills and attention to detail
- Knowledge of SaaS products and technologies
- Familiarity with CRM software and ticketing systems
- Bachelor's degree in Computer Science or related field is preferred but not required.

**Salary**: ₹400,000.00 - ₹700,000.00 per year

Schedule:

- Day shift
- Flexible shift
- Night shift
- Rotational shift

Ability to commute/relocate:

- Sahibzada Ajit Singh Nagar, Punjab: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- How many years of experience in a customer support role?
- How many years of experience in SaaS products and technologies?
- Are you familiar with CRM software and ticketing systems?
- Do you have understanding and knowledge of HTML, CSS, MySQL?
- Rate your verbal communication out of 10

**Education**:

- Bachelor's (preferred)

**Speak with the employer**
+91 9596650233