Customer Support Officer
2 weeks ago
Creating policies and procedures.
As a Customer Support Officer at Rentaaa, you will closely work with the team and sell exciting software products. You'll properly qualify and learn about a customer's needs, which is integral to success in a sales role. We pride ourselves on accountability, effort and working collaboratively to create positive outcomes. The part will be taking queries and handling customer calls This role will be responsible for the growth of existing business together with expansion into new and existing clients and sectors.
**Responsibilities**:
- Managing customer calls
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Maintaining a pleasant working environment for your team.
- Possessing excellent product knowledge to enhance customer support.
**Requirements**:
- A bachelor’s degree in administration or a related field.
- A minimum of 1 years experience.
- Excellent interpersonal and written and oral communication skills.
- Ability to lead a team.
- Knowledge of CRM systems.
- Computer skills.
**Salary**: ₹15,000.00 - ₹25,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Flexible schedule
- Paid sick time
Schedule:
- Day shift
- Morning shift
- Rotational shift
Supplemental pay types:
- Commission pay
- Performance bonus
- Yearly bonus
Work Location: One location
Expected Start Date: 13/03/2023
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