Customer Service

6 months ago


Coimbatore, India Nextskill Technologies Full time

Customer Service Representative - Voice Process

Location:Coimbatore

Position Overview:
**Responsibilities**:

- Handle incoming customer calls regarding product inquiries, service questions, billing, and general concerns.
- Provide accurate information and assistance to customers while maintaining a professional and courteous demeanor.
- Identify and assess customers' needs to achieve satisfaction, escalating complex issues to the appropriate department when necessary.
- Effectively manage and resolve customer complaints, ensuring a timely and satisfactory resolution.
- Utilize company resources to efficiently and accurately document customer interactions and transactions.
- Collaborate with team members and other departments to improve overall customer satisfaction and service delivery.

**Requirements**:

- Previous experience in a customer service role, preferably in a call center environment.
- Strong problem-solving skills with the capacity to handle challenging situations professionally.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- High school diploma or equivalent; additional education or certifications are a plus.
- Proficiency in Tamil or Malayalam

How to Apply:
**Salary**: ₹10,000.00 - ₹15,000.00 per month

Schedule:

- Day shift
- Morning shift
- Night shift
- Rotational shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Speak with the employer**
+91 7358110062



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