Customer Service Representative
6 months ago
**Job Summary**
**Responsibilities and Duties**
- Take part in daily stand-up meetings
- Utilise and build FAQs, Solution Guides and Knowledge Base
- Maintain up to date and accurate process documentation Compile requirements for IT fornew developments
- Support requests from senior management
**Required Experience, Skills and Qualifications**
- Experience in a Customer Service environment
- Minimum of 2 years of professional experience for senior role (preferably international support)
- Fluency in English. Additional language is an advantage
- Effective written and verbal communication
- Self-driven and goal orientated + strong organizational talent.
- A positive can-do attitude and collaborate with international teams
**Salary**: ₹15,000.00 - ₹30,000.00 per month
**Benefits**:
- Health insurance
- Paid sick time
- Paid time off
Schedule:
- Day shift
Ability to commute/relocate:
- Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (required)
**Experience**:
- total work: 3 years (preferred)
- Customer service: 3 years (required)
**Language**:
- English (required)
- Hindi (preferred)
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