Customer Service Representative

1 week ago


Coimbatore, Tamil Nadu, India Sarsna Solutions OPC Pvt Ltd Full time

Job Summary:

Responsibilities:

Customer Interaction:
Provide accurate and timely information to customers regarding product features, pricing, and services.

Address and resolve customer complaints or concerns in a professional and efficient manner.

Problem Resolution:
Troubleshoot and resolve customer issues by understanding the problem, researching solutions, and providing clear and concise explanations.

Collaborate with other departments to escalate and resolve complex issues.

Documentation:
Maintain accurate and detailed records of customer interactions, transactions, comments, and complaints.

Provide feedback to the management team regarding common customer issues and suggested improvements.

Product Knowledge:
Stay informed about product features, updates, and changes to effectively assist customers.

Provide product demonstrations and training to customers as needed.

Communication:
Effectively communicate with customers, team members, and other departments to ensure a seamless customer experience.

Notify customers of any delays, changes, or additional information related to their inquiries.

Customer Satisfaction:
Monitor and evaluate customer feedback to identify areas for improvement.

Strive to meet or exceed customer satisfaction goals.

Requirements:

Proven experience in a customer support role or similar position.

Excellent communication and interpersonal skills.

Strong problem-solving abilities and attention to detail.

Ability to work well in a fast-paced environment.

Familiarity with customer support software and CRM systems.

Patience and a positive attitude when dealing with challenging situations.

Availability to work in shifts, including evenings and weekends if required.

Education and Qualifications:
High school diploma or equivalent; bachelor's degree preferred.

Previous experience in a customer service role is a plus.

Benefits:

Competitive salary

Training and development opportunities

Positive and collaborative work environment

Job Types:
Full-time, Part-time

Salary:
From ₹10,000.00 per month

Benefits:

  • Flexible schedule
  • Paid sick time

Schedule:

  • Day shift
  • Morning shift
  • Rotational shift

Supplemental pay types:

  • Performance bonus

Speak with the employer
Expected Start Date: 20/11/2023

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