Customer Service Representative
1 week ago
Job Summary:
Responsibilities:
Customer Interaction:
Provide accurate and timely information to customers regarding product features, pricing, and services.
Address and resolve customer complaints or concerns in a professional and efficient manner.
Problem Resolution:
Troubleshoot and resolve customer issues by understanding the problem, researching solutions, and providing clear and concise explanations.
Collaborate with other departments to escalate and resolve complex issues.
Documentation:
Maintain accurate and detailed records of customer interactions, transactions, comments, and complaints.
Provide feedback to the management team regarding common customer issues and suggested improvements.
Product Knowledge:
Stay informed about product features, updates, and changes to effectively assist customers.
Provide product demonstrations and training to customers as needed.
Communication:
Effectively communicate with customers, team members, and other departments to ensure a seamless customer experience.
Notify customers of any delays, changes, or additional information related to their inquiries.
Customer Satisfaction:
Monitor and evaluate customer feedback to identify areas for improvement.
Strive to meet or exceed customer satisfaction goals.
Requirements:
Proven experience in a customer support role or similar position.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and attention to detail.
Ability to work well in a fast-paced environment.
Familiarity with customer support software and CRM systems.
Patience and a positive attitude when dealing with challenging situations.
Availability to work in shifts, including evenings and weekends if required.
Education and Qualifications:
High school diploma or equivalent; bachelor's degree preferred.
Previous experience in a customer service role is a plus.
Benefits:
Competitive salary
Training and development opportunities
Positive and collaborative work environment
Job Types:
Full-time, Part-time
Salary:
From ₹10,000.00 per month
Benefits:
- Flexible schedule
- Paid sick time
Schedule:
- Day shift
- Morning shift
- Rotational shift
Supplemental pay types:
- Performance bonus
Speak with the employer
Expected Start Date: 20/11/2023
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