![CIRCOR International, Inc.](https://media.trabajo.org/img/noimg.jpg)
Customer Service Manager
1 week ago
Company: CIRCOR Industrial
Location: Coimbatore, India
Reporting:
Direct: Head Sales (Industrial Valves)
Functional: N/A
Position Summary
The Customer Service Manager plays a critical role in ensuring customer satisfaction by nurturing positive relationships with assigned customers and internal stakeholders throughout the post-order life cycle, from order booking to payment collection. Responsibilities include:
- Drive customer intimacy through market feedback analysis
- Enhance customer satisfaction levels
- Effectively manage and lead the customer service team to achieve KPIs
- Responsible for order booking and cancellation processes
- Ensure accuracy of sales order booking in ERP systems
- Participate in internal order review processes
- Oversee dispatch coordination and documentation control
- Handle post-order customer queries and complaints
- Facilitate open communication within the team
- Generate and monitor reports as required
- Work with various systems and customer portals
- Experience in proactive customer service and inside sales
- Strong communication and leadership skills
- Proficiency in data management and analysis
- Effective project management abilities
- Analytical and solution-driven mindset
- Ability to communicate across different mediums and audiences
- Ownership mentality and task follow-through
- Familiarity with customer web portals and OEM experiences
- Knowledge of MS Office, CRM, and relevant tools
- Engineering Graduate with Mechanical specialization or Diploma with MBA
- 10-12 years of experience in Customer Service/Inside Sales/Project Management
- Experience with international customers is a plus
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