Customer Support Associate

6 months ago

Gurgaon, India Global Employees Full time

Answer incoming calls from customers with inquiries
- Analyze customer issues and assist in resolving within the required timeframe
- Coordinate with customers and ensure appropriate questioning to identify issues
- Manage all customer inquiries and summarize to present to management
- Administer and prioritize customer tasks and ensure achievement of all deadlines within the required timeframe.
- Maintain accuracy of all data and verify the same for all customer services
- Proven customer service/support experience
- Strong phone contact handling skills and active listening
- Familiar with CRM systems and practices
- Excellent communication and presentation skills.
- Manage time effectively.

**Requirements**:

- Should be ready to work for the Voice process
- Clarity of speech and thought is expected with basic computer knowledge.
- Ready for rotational shifts & rotational week offs.
- Immediate joiners Preferred.
- Must have a good command & fluency in English
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

**Experience**:

- Preferred: 0.6 month of previous customer service experience.
- Proven customer support experience or experience as a Client Service Representative
- Possess a friendly and welcoming demeanor when interacting with clients and customer service team members.
- Proficient command of written and verbal English.
- Strong organizational and multitasking skills.
- Ability to maintain a calm and polite manner in stressful situations.
- Willingness to collaborate with customers and management to resolve issues.

**Ability to commute**:

- Gurgaon (Haryana) - Near Huda City Centre, Metro Station: Reliably commute (required)

**Education**:

- Higher Secondary(12th Pass) or Any Graduate (preferred)

**Experience**:

- Customer service: 0.6 month (preferred)

**Job Types**: Full-time, Permanent

**Salary**: ₹10,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Commute to location in Gurgaon
- Near Huda City Centre, Metro Station

**Experience**:

- CRM: 1 year (required)
- Handling escalation: 1 year (required)
- Customer support: 1 year (required)

Work Location: In person

**Speak with the employer**
+91 6393495707

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