Customer Support Associate
6 months ago
**JOB SUMMARY / OVERVIEW**:
A Customer Service Associate is a critical part of our mission to deliver timely, accurate, and professional customer service to all customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers.
**KEY RESPONSIBILITIES AND ACCOUNTABILITIES**:
- Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
- Ability to empathize with and prioritize customer needs
- Demonstrates interpersonal skills with a diverse customer base
- Demonstrates conflict resolution, negotiation, and de-escalation skills
- Demonstrates ownership to resolve challenging customer issues, escalating when necessary.
**Requirements**:
Problem-solving skills
Ability to handle stress well
Ability to listen and pay attention to details
Possess a pleasant and clear speaking voice, coupled with fluency in Hindi & English.
**Job Types**: Full-time, Permanent, Fresher
**Salary**: ₹15,000.00 - ₹19,000.00 per month
**Benefits**:
- Provident Fund
- Work from home
Schedule:
- Day shift
- Evening shift
- Night shift
- Rotational shift
- Weekend availability
Application Question(s):
- Do you have your own laptop and Wi-Fi connection at home?
**Language**:
- English (required)
- Hindi (required)
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