Customer Support Associate
4 weeks ago
Job Title: L1 Helpdesk Support Associate (Voice) - Gurgaon On-site
Entry level / Associate level (1-3 years of experience range)
Please note - This role is a Voice Process Customer Support role for Parcel Services and not a Technical Support role
Responsibilities:
- Should be able to manage customer tickets related to client's applications and software.
- Have exposure to CRM tools
- Engage with L2/L3 teams to discuss complex tickets and follow-up with other groups as needed
- Should have good analytical and decision making skills
- Should have good knowledge of MS Office, Ticketing Process, how and when to escalate the ticket to supervisors and other groups
- Should be willing to work in 24 x 7 environment with rotational shifts and roster off's.
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Customer Support Associate
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Gurgaon, India Exasoft Full timeJob Title: L1 Helpdesk Support Associate (Voice) - Gurgaon On-site Entry level / Associate level (1-3 years of experience range) Please note - This role is a Voice Process Customer Support role for Parcel Services and not a Technical Support role Responsibilities: Should be able to manage customer tickets related to client's applications and software....
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Customer Support Associate
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