Customer Support Executive

Assist customer in resolving any open requests for support, assistance, information on upgrading etc. - Complete Training Needs Analysis to confirm the Training is applicable. - Design Training content with the Learners needs in mind. - Can interact effectively with the personnel, tools & resources in the Customer/technical Services team to help resolve...

Recruiting, hiring, and managing a team of customer service representatives. Designing an efficient customer service process. Providing accurate information about the company’s policies and procedures. Maintaining an accurate and up-to-date customer database. Experience with conflict resolution in the workplace. Ability to work in a fast-paced...

Recruiting, hiring, and managing a team of customer service representatives. Designing an efficient customer service process. Providing accurate information about the company’s policies and procedures. Maintaining an accurate and up-to-date customer database. Experience with conflict resolution in the workplace. Ability to work in a fast-paced...

Understanding the products and services provided by the company. - Preparing company policies and procedures. - Developing training lessons with service delivery systems. - Managing a team of Customer Support Representatives. - Excellent phone etiquette and active listening abilities. - A quick learner and exceptional ability to make decisions. **Job...

Recruiting, hiring, and managing a team of customer service representatives. Designing an efficient customer service process. Providing accurate information about the company's policies and procedures. Maintaining an accurate and up-to-date customer database. Experience with conflict resolution in the workplace. Ability to work in a fast-paced...

Provide accurate records approximately products, services, and corporation rules to clients. - Assist customers in troubleshooting technical issues and resolving court cases effectively. - Ensure timely and courteous verbal exchanges with customers to hold a fine relationship. - Bachelor’s degree or equivalent experience in an associated field. - Prior...

Customer care executives analyze customer purchasing habits, returns, and complaints to make adjustments to their customer care strategy as necessary. They also analyze the communication cycle between their staff and customers using client relationship management software. **Job Type**: Fresher Pay: ₹21,000.00 - ₹43,900.00 per month Schedule: -...

Customer care executives analyze customer purchasing habits, returns, and complaints to make adjustments to their customer care strategy as necessary. They also analyze the communication cycle between their staff and customers using client relationship management software. **Job Type**: Fresher Pay: ₹21,000.00 - ₹43,900.00 per month Schedule: - Day...

Position: Customer Care Representative / BPO Executive - Experience: Minimum 1 year of inbound calling experience - Language**:Fluent in English with a US accent** - Responsibilities: - Handle incoming customer calls with professionalism and courtesy. -Provide prompt and accurate solutions to customer inquiries and issues - Assist customers with billing,...

**Managing Inbound Calls**: CSRs handle incoming phone calls, addressing customer inquiries and concerns. - **Generating Sales Leads**: They identify potential sales opportunities during interactions with customers. - **Assessing Customer Needs**: CSRs understand customer requirements and strive to achieve customer satisfaction. - **Problem-Solving**: They...

Supervising a team of customer support professionals. - Monitoring the entire customer service process. - Resolving customer issues brought to your attention. - Creating procedures and policies for effective customer service. - Planning how to train customer support professionals. - Standardizing the customer service delivery of an organization. - Tracking...

Supervising a team of customer support professionals. - Monitoring the entire customer service process. - Resolving customer issues brought to your attention. - Creating procedures and policies for effective customer service. - Planning how to train customer support professionals. - Superior written and oral communication skills. - Leadership skills to guide...

Supervising a team of customer support professionals. - Monitoring the entire customer service process. - Resolving customer issues brought to your attention. - Creating procedures and policies for effective customer service. - Planning how to train customer support professionals. - Standardizing the customer service delivery of an organization. - Tracking...

Attending training sessions to grow knowledge of products and develop customer service skills. - Processing and logging incoming calls into the CRM system. - Identifying customer needs. - Forwarding and escalating inquiries to relevant individuals and departments. - Successful completion of provided training. - Proficient computer skills, including...

**Communicating** with customers through various channels. - **Acknowledging** and resolving customer complaints. - **Keeping records** of customer interactions, transactions, comments, and complaints. - **Providing feedback** on the efficiency of the customer service process. - **Managing** a team of customer service representatives. - **Ensuring** customer...

Troubleshooting product or service problems - Researching and providing accurate information about products and services - Resolving customer complaints and ensuring satisfaction - Upselling and cross-selling products or services (depending on the company) **Salary**: ₹18,000.00 - ₹36,000.00 per month **Education**: - Higher Secondary(12th Pass)...

Troubleshooting product or service problems - Researching and providing accurate information about products and services - Resolving customer complaints and ensuring satisfaction - Upselling and cross-selling products or services (depending on the company) **Salary**: ₹18,000.00 - ₹36,000.00 per month **Education**: - Higher Secondary(12th Pass)...

Provide end-to-end service support to our customers. Work with internal teams to resolve customer issues promptly. Gather and pass on the feedback from customers to product development teams. Proactively engage with customers to enhance retention and loyalty. Meet the high standards of professional conduct, turnaround time and accuracy set by the...

To achieve individual sales targets by engaging with the customers, explaining the offerings of the store, assisting them in choosing the jewelry and completing the sales transactions. * - Receive the customer and engage with the customer to understand the customer’s requirement. - Count the stock daily by managing the record of the opening stock and...

Customer Relationship Managers (CRMs) play a crucial role in ensuring positive interactions between a company and its clients. Here are some common roles and responsibilities associated with the position: 1. **Building and Maintaining Relationships**: CRMs are responsible for establishing strong relationships with clients. This involves regular...