Customer Relationship Executive

2 weeks ago

PimpriChinchwad Maharashtra, India HOBBS FOODS PVT LTD Full time

Customer Relationship Managers (CRMs) play a crucial role in ensuring positive interactions between a company and its clients. Here are some common roles and responsibilities associated with the position:
1. **Building and Maintaining Relationships**: CRMs are responsible for establishing strong relationships with clients. This involves regular communication, understanding their needs, and ensuring their satisfaction with the products or services provided.

2. **Customer Support and Issue Resolution**: CRMs act as the primary point of contact for clients, addressing any concerns or issues they may have in a timely and effective manner. They work to resolve problems quickly and ensure a high level of customer satisfaction.

3. **Client Onboarding and Training**: When a new client comes on board, CRMs are often responsible for guiding them through the onboarding process. This may include providing training on how to use the company's products or services effectively.

4. **Cross-Selling and Upselling**: CRMs identify opportunities to upsell or cross-sell additional products or services to existing clients based on their needs and preferences. This involves understanding the client's business and offering solutions that add value.

5. **Gathering Feedback**: CRMs collect feedback from clients to gauge their satisfaction levels and identify areas for improvement. They may conduct surveys, hold focus groups, or simply have conversations with clients to gather this information.

6. **Analyzing Data and Trends**: CRMs analyze customer data and market trends to identify opportunities for growth and improvement. They use this information to develop strategies for better serving clients and increasing customer retention.

7. **Internal Coordination**: CRMs often serve as a liaison between clients and internal teams such as sales, marketing, and product development. They communicate client needs and feedback to these teams to ensure alignment and collaboration.

8. **Customer Advocacy**: CRMs act as advocates for their clients within the company, ensuring that their needs are understood and prioritized. They work to resolve any internal issues that may affect the client experience.

9. **Retention and Renewal**: CRMs focus on retaining existing clients and ensuring that they renew their contracts or subscriptions. This involves proactive engagement, monitoring usage patterns, and addressing any potential issues before they escalate.

10. **Monitoring Competitor Activity**: CRMs keep an eye on competitor activity and market trends to stay informed about changes that may impact their clients. This allows them to proactively address any challenges and maintain a competitive edge.

**Job Types**: Full-time, Part-time, Permanent

Pay: ₹18,000.00 - ₹22,000.00 per month

Expected hours: 60 per week

**Benefits**:

- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Food provided
- Internet reimbursement

Schedule:

- Day shift
- Evening shift
- Fixed shift
- Monday to Friday
- Morning shift
- Weekend availability

Supplemental pay types:

- Performance bonus
- Yearly bonus

Work Location: In person

**Speak with the employer**
+91 7057941589

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