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Customer Care Executive

6 months ago

PimpriChinchwad Maharashtra, India CRUTZ LEELA ENTERPRISES Full time

Position: Customer Care Representative / BPO Executive
- Experience: Minimum 1 year of inbound calling experience
- Language**:Fluent in English with a US accent**
- Responsibilities:

- Handle incoming customer calls with professionalism and courtesy. -Provide prompt and accurate solutions to customer inquiries and issues
- Assist customers with billing, technical support, and general queries.
- Strive to achieve high levels of customer satisfaction and retention.
- Work in rotational shifts, following the US time zone schedule.
- Qualifications:

- Fluent English with a US accent.
- Minimum 1 year of inbound calling or customer service experience.
- Excellent verbal and written communication skills. -Strong problem-solving skills and attention to detail.
- Ability to adapt to rotational shifts with a 9-hour duty schedule.
- Previous experience in the telecommunication industry is advantageous.
- Compensation:

- Salary: 25,000 to 50,000, based on experience and interview evaluation
- Additional incentives based on performance.
- Benefits:

- Insurance coverage for employees. - Travel facility as per company policy.
- Canteen available (self-pay basis).
- Comprehensive training provided.
- Interview process conducted via Skype.
- Company: International telecommunication client.

Contact:

- 8237941103/7620208890

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹300,000.00 - ₹600,000.00 per year

Schedule:

- Rotational shift
- UK shift
- US shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- Are you fluent in English (US Accent)
- Do you have skype ID ?

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 9530698905