Virtual Customer Service

2 weeks ago

Maharashtra, India ADCI - Maharashtra Full time

Minimum qualification is 10 + 2. Any graduate/ PG is eligible to apply

Shifts: Rotational
Benefits: NSA, OT, Meal Card.

**VCS-India**

An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.

**VCS- India**:
It is a **‘Work from Home’** model for India CS. VCS associates are expected to work from a home location approved by Amazon for all scheduled hours. It is the responsibility of the associates to ensure uninterrupted internet connectivity and ‘work-like’ environment at home location so that associates can deliver their best in terms of productivity and quality.
You will receive 6 weeks of mandated online training, either trainer-led or group-based, which will allow you to meet your new team virtually and learn together on how to offer the best customer service experience.
**Knowledge & Skills Required**

**Desired skills**:

- Action oriented, self-disciplined and organized
- Effective time management skills and ability to prioritize work time to ensure productivity and department standards
- Ability to communicate clearly with both internal and external customers
- Good comprehension skills - ability to clearly understand and address customer issues appropriately
- Good composition skills - ability to compose grammatically correct, concise, and accurate written responses
- Ability to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet Explorer
- Good typing skills

**Preferred Criteria**:

- Should be self-driven, motivated and task driven individual who can learn fast and operate with mínimal support from Manager and Lead.
- Should ensure uninterrupted internet connectivity during working shift so as to ensure maximum productivity
- Should ensure ‘Work-like’ environment with no disturbance during the work hours.

**Customer Focus**:

- Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
- Ability to empathize with and prioritize customer needs
- Demonstrates interpersonal skills with a diverse customer base
- Demonstrates conflict resolution, negotiation, and de-escalation skills
- Demonstrates ownership to resolve challenging customer issues, escalating when necessary
- Ability to determine customer needs and provide appropriate solutions
- Maintain regular and reliable attendance, including the daily schedule as assigned
- Flexible with the working schedule; may be expected to work weekends, holidays and events
- Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season
- ** Problem Solving Skills**:

- Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
- Ability to approach problems logically and rationally
- Action oriented and self-disciplined
- Organized and detail-oriented
- Ability to quickly and effectively prioritize work time in various departments to meet business need
- Ability to maintain composure in highly escalated situations
- “Many of the problems we face have no textbook solution, and so we-happily-invent new ones.” - Jeff Bezos_

We want you to help share and shape our mission to be Earth's most customer-centric company. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of invention that is part of our DNA. We do this every day by inventing elegant and simple solutions to complex technical and business problems. We're making history and the good news is that we've only just begun.

**About Amazon India**

Amazon teams in India work on complex business challenges to innovate and create efficient solutions that enable various Amazon businesses, including Amazon websites across the world as well as support Payments, Transportation, and Digital products and services like the Kindle family of tablets, e-readers and the store. We are proud to have some of the finest talent and strong leaders with proven experience working to make Amazon the Earth’s most customer-centric company.

We will continue to strive to become a trusted and meaningful sales and logistics channel for retailers of all sizes across India and a fast, reliable and convenient online shopping destination for consumers. For us, it is always “Day 1” and we are committed to aggressively invest over the long-term and relentlessly focus on raising the bar for customer experience

  • Customer Service Associate bengali Process

    6 days ago

    Nagpur, Maharashtra, India Citius Customer Services Full time

    **Customer Service Associate (Bengali Process)** **Job Details & Requirements** **Designation: Customer Service Associate (Bengali Process)** Process Type - Voice Experience - fresher to 3 months experience Qualification - hsc or any graduate **Salary**: ₹12,000k - ₹16,000k gross **Requirements**: Should know and be able to speak Bengali...

  • Client Servicing Executive

    2 days ago

    Narayan Peth, Pune, Maharashtra, India Virtual Element Studios Pvt Ltd Full time

    About Us: Virtual Element Studios Pvt Ltd is a leading video production company dedicated to delivering high-quality, innovative visual solutions. With a focus on creativity and client satisfaction, we offer a wide range of services including animation, video editing, virtual reality, and more. Our commitment to excellence and client-centric approach sets us...

  • Virtual Assistant

    4 days ago

    Mumbai, Maharashtra, India SH Square Consultants Full time

    Role - Virtual Assistant - Experience - 3 to 5 yrs - Location - Mumbai & Pune - Mode - Hybrid - Shift - US - 6 PM or UK - 3 PM shifts applicable. Any shifts is given basis on Business requirement - Requirements - Has at least 3-5 years of relevant work experience as a virtual assistant is a must - 1-2 Years of experience is considered at Executive level -...

  • Customer Service Associate

    2 days ago

    Mumbai, Maharashtra, India Venture Quest Full time

    INTERNATIONAL/DOMESTIC PROCESS Handling Inbound calls Fulfilling the needs of the customer Identifying opportunities for new relations & growth 5 days working with 2 rotational off Location-Malad, Navi Mumbai, Thane Excellent Communication skills in English is required Should be comfortable in Rotational shifts UG/Grad both can apply Fresher/Exp. both can...

  • Customer Service Executive

    3 days ago

    Nagpur, Maharashtra, India Sath Outsourcing Service pvt. Ltd. Full time

    A Social Media Specialist is a skilled professional responsible for developing and executing social media strategies. They create engaging content, optimize company pages, and foster community interaction. With expertise in social media marketing and analytics, they drive customer engagement, website traffic, and revenue growth. **Job Types**: Full-time,...

  • Virtual Agents

    3 days ago

    Pune, Maharashtra, India Rabbit and Tortoise Technology Solutions Full time

    **Requirements**: - Developing new PowerApps model and canvas driven apps. - Understanding PowerApps formulas and development methods. - Understanding of Power Automate Flows. - Ability to create custom connectors for Power Automate Flows. Must have - Must have excellent programming/software development background. - Bachelor's degree in Computer Science...

  • Customer Service

    4 days ago

    Airoli, Navi Mumbai, Maharashtra, India SUTHERLAND GLOBAL SERVICE PRIVATE LIMITED Full time

    HSC fresher with **good communication skills in English** / Graduates / experienced in **customer service.** Immediate customer service hire needed for a **US telecom company.** Timings will be **US shift**, any 9 hours from **(5:30 pm - 10:30 am)** 2 rotational offs in a week. Freshers will get **18k-23k** depending on their interview. Location -...

  • Customer Service Executive

    6 days ago

    Malad, Mumbai, Maharashtra, India Venture Quest Full time

    **Job description** INTERNATIONAL//DOMESTIC PROCESS Fulfilling the needs of customer Handling Inbound calls Identifying opportunities for new relations & growth 5 days working with 2 rotational offs Virtual Interviews Location-Malad, Navi Mumbai, Thane Excellent Communication skills in English is required Should be comfortable in Rotational shifts UG/Grad...

  • Customer Service Executive

    4 days ago

    Malad, Mumbai, Maharashtra, India Venture Quest Full time

    **Job description** INTERNATIONAL BLENDED PROCESS Fulfilling the needs of customer Handling Inbound calls Identifying opportunities for new relations & growth 5 days working with 2 rotational offs Virtual Interviews Location-Malad WEST Excellent Communication skills in English is required Should be comfortable in Rotational shifts Graduation Mandatory UG...

  • Customer Service Executive

    2 weeks ago

    Malad, Mumbai, Maharashtra, India Venture Quest Full time

    **Job description** INTERNATIONAL//DOMESTIC PROCESS Fulfilling the needs of customer Handling Inbound calls Identifying opportunities for new relations & growth 5 days working with 2 rotational offs Virtual Interviews Location-Malad, Navi Mumbai, Thane Excellent Communication skills in English is required Should be comfortable in Rotational shifts UG/Grad...

  • Customer Service Executive

    2 weeks ago

    Malad, Mumbai, Maharashtra, India Venture Quest Full time

    **Job description** INTERNATIONAL//DOMESTIC PROCESS Fulfilling the needs of customer Handling Inbound calls Identifying opportunities for new relations & growth 5 days working with 2 rotational offs Virtual Interviews Location-Malad, Navi Mumbai, Thane Excellent Communication skills in English is required Should be comfortable in Rotational shifts UG/Grad...

  • Customer Assistance

    6 days ago

    Kharadi, Pune, Maharashtra, India Bandoo Service Full time

    Job Title: Customer Assistance.(Lift Assitance) Location: Pune Job Summary: We are seeking a dedicated and customer-focused individual to join our team as a Customer Assistance cum Superviser. In this role, you will be responsible for ensuring a positive experience for client by providing information and assistance and supervising the task, Your role is...

  • Customer Service Associate

    4 days ago

    Mumbai, Maharashtra, India Selections Hr Services Full time

    Greetings!! We are looking for Voice, Non Voice and Banking Process Location: Malad Req: HSC/Grad Fresher, HSC+ 2yrs BPO exp Shift Time: UK/US Shift **Salary**: 15k to 28k in hand Week off: Any 2 offs *Interviews will be conducted virtually* Looking for immediate joiners only!! **Job Types**: Full-time, Permanent, Fresher **Salary**: ₹15,000.00 -...

  • Customer Service

    3 days ago

    Mumbai, Maharashtra, India Manilal Patel Clearing Forwarding Pvt.Ltd. Full time

    **Position**: Customer Service **NOTE: EXPERIENCE IN LOGISTICS WILL BE AN ADDED ADVANTAGE** **Qualification**:Graduate **Experience**: 1- 5 years **Skills**: excellent computer knowledge Good in English (International communication) **Responsibilities**: - Mail drafting & mail communication. - browsing different websites. - getting rate updates. -...

  • Customer Service

    6 days ago

    Churchgate, Mumbai, Maharashtra, India Ani’s consultancy Full time

    Role Overview: Customer Service Officers at crucial support to customers with inquiries and concerns, emphasizing pure customer service without sales or upselling activities. Key Responsibilities: - Handle inbound calls, addressing various banking queries and concerns. - Offer accurate information related to account inquiries, transactions, and banking...

  • Customer Service

    24 hours ago

    Fort, Mumbai, Maharashtra, India synergy shipping & logistics Full time

    Required Customer Service for handling documentation and communication with Agents/Shipping Lines and Customers. Sourcing rates and services from Agents and handling the Freight forwarding part of the Supply Chain for the customers (Importers & Exporters). Should be have good communication skills for negotiations with the Agents and Customers. **Job...

  • Customer Service

    2 days ago

    Mumbai, Maharashtra, India Get jobs India Full time

    For a quick response share me your CV on Hiring for customer service International voice process Timings:US shift Can facility will be provided Need excellent communication skills Graduate fresher can apply HSC with 6 months of experience Highly offered incentives Location:Malad **Job Types**: Full-time, Permanent, Fresher **Salary**: ₹24,000.00...

  • Customer Service

    3 days ago

    Mumbai, Maharashtra, India The Curious Staffing Full time

    Job Description: - Excellent Communication Skills - Able to handle the customers - Graduate - Freshers / Experienced both can apply - Undergraduate with 1 yrs exp - Location - Mumbai, Vashi **Job Types**: Full-time, Permanent **Salary**: ₹12,000.00 - ₹18,000.00 per month Schedule: - Monday to Friday - Night shift - Rotational...

  • Customer Service

    2 weeks ago

    Andheri, Mumbai, Maharashtra, India Asit C Mehta Investment Interrmediates Full time

    **Job ID**: Customer Service Executive **Role**: Customer Service Executive **Department**: Operations - Customer Service **Location**: Andheri East, Mumbai, Maharashtra **Designation**: Executive to Associate Manager **Reporting structure for the position**: Head - Operations - Customer Service **No of Position Vacant**: 1 - Preparing & sending...

  • Customer Service

    6 days ago

    Andheri, Mumbai, Maharashtra, India Asit C Mehta Investment Interrmediates Full time

    **Job ID**: Customer Service **Role**: Customer Service Executive **Department**: Operation Customer Service **Location**: Andheri East, Mumbai, Maharashtra **Designation**: To Be Discussed **Reporting structure for the position**: Head - Operation Customer Service **No of Position Vacant**: 1 - Preparing & sending various MIS reports to concerned...