Chat Support

6 days ago


Kolkata, India Outpace Consulting Services Full time

We Are Hiring For Leading IT Company. (**Immediate Joining to 30 Days**)

**Job Location**: Kolkata

**Sal**: 2.50 to 5.00 LPA

**Language**: Proficient in English (Read + Write + Speak )

**Role purpose**:
Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls, web, chat and Service Requests

**Roles and Responsibilities**
- Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD
- Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User
- Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution
- Routes the enquiries to Resolver Groups as appropriate
- Re-routes misdirected calls
- Escalates tickets which have not been resolved by SD, in accordance with Customer escalation procedures
- Provides status and updates on tickets to authorized users
- Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction
- Makes recommendations for updates to the KB database
- Adherence to policies and procedures, closure of open calls after resolution.
- 1-6 Yrs of experience in **Service Desk/International BPO/Technical Support**:

- Basic understanding of inter-relationship of software, hardware and communications Hardware trouble shooting skills Printer and Network issues
- Experience in PC Hardware configuration
- Experience supporting LANs, PC operating systems and desktop software
- Experience using a variety of PC software including Microsoft Office Suite,
- Knowledge and understanding of end user requirements
- Strong customer service orientation Self-Starter
- Good listening skills & Ability to analyze and solve technical problems
- Strong problem analysis, resolution, and writing skills
- Good interpersonal and communication skills Analytical skills excellent spoken and written communication skills

Mandatory Language Skill: Prior SD experience and excellent English speaking skills

Key Skills

BPO

Blended Process

Customer Service

CCE

US Shift

Process

Voice Process

UK Shift

Voice Support

Process Associate

CSA

Customer Support

Inbound Voice

Outbound Voice

International Voice

Call Center

Associate

International Calling

Skills highlighted with ‘‘ are preferred keyskills
- Education
- UG:

- Any Graduate

Company Profile
- Outpace Consulting Services Private Limited- Leading ITES Company- Company Info

***
- View Contact Details- +**Salary**:
2,50,000 - 5,00,000 P.A.

**Industry**:
BPO / Call Centre

**Functional Area**:
Customer Success, Service & Operations

**Role Category**:
Customer Success

**Role**:
Customer Success Associate

**Employment Type**:
Full Time, Permanent



  • Kolkata, India EngageMyTalent HR Solutions LLP. Full time

    Excellent Communication Skills in Hindi and English - Good in typing with 90 percent Accuracy - Willing to work in 8 AM - 8 PM Window - Flair for Customer Service - Must be a Graduate and a minimum experience of 1 year in chat support - Excellent Communication Skills in English and Hindi - Willing to work in rotational Shifts

  • Chat Support Executive

    7 months ago


    Salt Lake, Kolkata, West Bengal, India Mervice Infotech Private Limited Full time

    Education: A high school diploma or equivalent qualification is typically required, while a bachelor’s degree in a relevant field may be preferred. - Communication skills: Excellent written and verbal communication skills are essential, as chat support executives primarily interact with customers through written communication. - Typing speed: Strong typing...


  • Kolkata, India RECRUITMENT MANTRA Full time

    **HIRING FOR KOCHAR INFOTECH LTD**: Designation : Customer Support Executive (Chat Process) Job Location : Kolkata Role : Customer Support, Chat Process CTC : ₹120,000 P.A. - ₹144,000 P.A.


  • Kolkata, India Prudence Hireon Full time

    **_Job description: _** - Good command in verbal and written English. - Provide resolution to customers requests received via postal chat - Qualification: Undergraduate - Work from office (Kolkata) - 24*7 shifts - Drop will be provided after 8 pm **_Eligibility Criteria: _** - Good Communication Skills in English. - Immediate joiners are preferred. - 6 Days...


  • New Town, Kolkata, West Bengal, India Tastes2Plate Full time

    Job Description (JD) for a Customer Service Associate (Chat Process): Job Title: Customer Service Associate (Chat Process) Location: Newtown, About Us: Charabuni Serices Pvt Ltd is seeking a highly skilled and customer-focused Customer Service Associate to join our chat support team. Job Summary: As a Customer Service Associate, you will be responsible...


  • New Town, Kolkata, West Bengal, India Tastes2Plate Full time

    Job Description (JD) for a Customer Service Associate (Chat Process): Job Title: Customer Service Associate (Chat Process) Location: Newtown, About Us: Charabuni Serices Pvt Ltd is seeking a highly skilled and customer-focused Customer Service Associate to join our chat support team. Job Summary: As a Customer Service Associate, you will be responsible...

  • Chat Support Executive

    7 months ago


    Salt Lake, Kolkata, West Bengal, India Work Panda Cooperation LLP Full time

    As a Fresher Chat Support Specialist, you will be the first point of contact for our customers, providing timely and accurate assistance through our chat platform. You will play a crucial role in ensuring customer satisfaction by resolving queries, troubleshooting issues, and providing information about our products and services. Key Responsibilities: -...

  • Chat Support Executive

    7 months ago


    Salt Lake, Kolkata, West Bengal, India Work Panda Cooperation LLP Full time

    As a Fresher Chat Support Specialist, you will be the first point of contact for our customers, providing timely and accurate assistance through our chat platform. You will play a crucial role in ensuring customer satisfaction by resolving queries, troubleshooting issues, and providing information about our products and services. Key Responsibilities: -...

  • Chat Support Executive

    6 months ago


    Salt Lake, Kolkata, West Bengal, India Mervice Infotech Private Limited Full time

    Engage in chat conversations with customers, addressing their questions, problems, or requests in a professional and courteous manner. - Provide accurate and timely information to customers, ensuring that they have a clear understanding of the products or services offered. - Resolve customer issues or complaints, determining the appropriate solution and...

  • Chat Support Executive

    4 months ago


    Salt Lake, Kolkata, West Bengal, India Mervice Infotech Private Limited Full time

    Respond to customer inquiries via chat support, providing product information and guidance as needed - Resolve customer complaints and issues efficiently and effectively - Escalate complex problems to the appropriate department or personnel - Record and document customer interactions and transactions, including details of inquiries, complaints, comments, and...

  • Chat Support Agent

    7 months ago


    Salt Lake, Kolkata, West Bengal, India Mervice Infotech Private Limited Full time

    Responding to customer inquiries and assisting with chat - Resolving customer issues and escalations - Collaborating with team members to find solutions. - Maintaining accurate records of customer interactions - Ensuring customer satisfaction through efficient and prompt support - Ability to quickly learn and navigate various chat platforms and tools -...

  • Chat Support Executive

    3 months ago


    Salt Lake, Kolkata, West Bengal, India Mervice Infotech Private Limited Full time

    Respond to customer inquiries via chat support, providing product information and guidance as needed - Resolve customer complaints and issues efficiently and effectively - Escalate complex problems to the appropriate department or personnel - Record and document customer interactions and transactions, including details of inquiries, complaints, comments, and...

  • Chat Support Agent

    7 months ago


    Salt Lake, Kolkata, West Bengal, India Mervice Infotech Private Limited Full time

    Responding to customer inquiries and assisting with chat - Resolving customer issues and escalations - Collaborating with team members to find solutions. - Maintaining accurate records of customer interactions - Ensuring customer satisfaction through efficient and prompt support - Ability to quickly learn and navigate various chat platforms and tools -...

  • Chat Support Executive

    7 months ago


    Kolkata, West Bengal, India subhadrajobs consultancy Full time

    Hii, We are Urgently Hiring for the Chat support Executive - Age criteria - 18-30 Years. - Work Mode - Work from Office. - Required Qualification - Minimum of 12th Pass/Intermediate & Graduates. - Required Skill Set : Excellent communication skill in English - 9 hrs of shift. - 6 days working. - 1 Rotational week off. - Need immediate Joiners. WORK FROM...

  • Chat Support Executive

    2 months ago


    Kolkata, West Bengal, India Globiva Pvt Ltd Full time

    We are hiring for Work From Home Chat Process. Basic Computer Knowledge. Must have Desktop Or Laptop With Broadband Connection. **Job Types**: Full-time, Permanent, Fresher Pay: ₹13,000.00 - ₹15,000.00 per month **Benefits**: - Paid sick time - Provident Fund - Work from home Schedule: - Day shift - Evening shift - Morning shift - Night shift -...

  • Chat Executive

    7 months ago


    Kolkata, India RealRender3D Full time

    **Roles and responsibilities**: - Able to provide customer service to international client. - Capable of handling customer queries and resolve their problems efficiently and quickly to retain them - Understand customer needs and provide them relevant solutions through chats and mails - Able to handle multiple customers and their queries simultaneously and...


  • Kolkata, India Fortuco Resource Pvt. Ltd Full time

    **Urgent Requirement Customer Service Chat Support Executive Non Voice Process** **Shift **- Rotational Night Shifts and 5 Days working Fresher & Experience both can apply **Key Responsibilities**: - Effective communication via mail/chat - Assist digital team with online campaigns. - Protecting brand image and reputation in the market. - Provide real-time...


  • Kolkata, West Bengal, India Drivado Transfers Pvt Ltd Full time

    Position: Back Office Operations Executive Location: Kolkata Work Mode: Work from office Relocation: Must be willing to relocate to Kolkata if not already based there. Type: Full-time Qualifications: -Experience in travel booking, billing, or chauffeur services is preferred. -Strong mathematical skills with a keen analytical mindset. -Excellent written...


  • Kolkata, India Fortuco Resource Pvt. Ltd Full time

    **Urgent Requirement Customer Service Chat Support Executive Non Voice Process** **Shift **- Rotational Night Shifts and 5 Days working Fresher & Experience both can apply **Key Responsibilities**: - Effective communication via mail/chat - Assist digital team with online campaigns. - Protecting brand image and reputation in the market. - Provide real-time...

  • Chat Support Executive

    7 months ago


    Kolkata, West Bengal, India Nlb Services Full time

    **Shift time**: - Mandatory working in Night Shift **Working days**: - Rotational work week **Education** - Graduation Work from Office **Job description**: International Chat Process Experience Required: - Minimum (6 Months) or Fresher experience navigating multiple/concurrent digital chat interactions.  - Prior digital/call center experience...