Service Administrator
2 months ago
Overview:
Do you want to be help enrich the lives of learners worldwide?
RM India (RM Education Solutions India Private Limited) is the India Delivery Center for UK based RM Plc. A leading supplier of technology and resources to the education sector, RM India helps deliver great education products and services that help teachers to teach and learners to learn. Our mission is to achieve growth by improving life chances of people. At RM India, we are driven by the potential of our business to touch lives and shape the future.
RM Plc have been pioneers of education technology since 1973. We provide technology and resources to the education sector supporting over 10 million students around the world. We work with 28,000 schools, nurseries, and education trusts in 115 countries to deliver customer-centric solutions that improve education outcomes worldwide.
RM is a leading supplier of technology and resources to the education sector, supporting schools, teachers, and pupils across the globe. What we do helps learners at all stages of their lives, from preschool to higher education and professional qualification, we partner with schools, examination boards, central governments and other professional institutions, to enrich the lives of learners.
RM Group operates through three businesses: Technology (Managed Services, Software and Infrastructure for Schools), Assessment (Software and Services) and TTS (Education Resources).
We're looking for a highly motivated and experienced professional to join our growing team. As a Customer Onboarding & Support Specialist, you'll play a pivotal role in ensuring a smooth onboarding journey for new customers, while also supporting ongoing service delivery and building long-term customer satisfaction.
**Responsibilities**:
We're looking for a highly motivated and experienced professional to join our growing team. As a Customer Onboarding & Support Specialist, you'll play a pivotal role in ensuring a smooth onboarding journey for new customers, while also supporting ongoing service delivery and building long-term customer satisfaction.
- **
Customer Onboarding**:
- Manage the complete onboarding process for new customers, including setup, milestone tracking, and issue resolution.
- Collaborate with cross-functional teams to identify and resolve onboarding challenges promptly.
- Work with the Service Manager to investigate and escalate unresolved setup issues, ensuring customer needs are met.
- Assist the Service Manager in investigating service incidents and anomalies related to customer setups.
- Track and report on customer service setup activities, ensuring adherence to operational agreements and proactiveness in addressing issues.
- Deliver high-quality service by completing all setup activities within agreed timelines and to a high standard.
- ** Process Governance & Improvement**:
- Maintain and update process documentation and associated materials for accuracy and compliance.
- Support RM accreditation activities and contribute to achieving ISO compliance through documentation management and audit participation.
- Attend internal and external meetings, including operations meetings and lessons learned reviews.
- Partner with the service manager to achieve RM strategic objectives.
- Analyze setup activities and performance data to identify opportunities for improvement and enhance customer satisfaction.
- Collaborate with the Service Manager on implementing changes to service delivery or setup activities.
- ** Contract Management & Reporting**:
- Coordinate the release of service SLA reports as required (monthly, quarterly, annually).
- Liaise with Finance to identify and address any invoice anomalies.
- Provide regular feedback to the Service Manager and contribute to the creation and review of operational SLA reports for assigned activities.
- Generate reports by obtaining data from Helpdesk relating to service incidents, new releases, and knowledge articles.
- Assist with the transition from manual to automated reporting.
- ** Operational & SLA Management**:
- Monitor service performance against pre-defined SLAs for SaaS Digital, supporting the Service Manager in this task.
- Provide reports relating to problem management, liaising with Helpdesk.
- Support the Service Manager in operational escalations.
- Collaborate with the service manager to implement and maintain the Continuous Service Improvement Plan.
- Assist with identifying and resolving delivery risks.
- ** Service Upgrades**:
- Support the service upgrade plan by liaising with teams to confirm release schedules and communicating with operational teams during releases.
- Follow release management guidelines while supporting the service upgrade process through collaboration with other teams.
- ** Finance Reporting**:
- Create monthly financial reports using a suite of forecast and financial tools to analyze and understand variances.
- ** Customer Satisfaction**:
- Monitor customer satisfaction through the
-
Service Desk Administrator
6 months ago
Technopark, Thiruvananthapuram, Kerala, India Alamy Full timeWe're Alamy, the world's most inclusive stock collection. Drawing from more than 150,000 content creators from every country in the world, our search empowers customers to find creative and editorial stock photos, vectors, 360-degree images and videos faster. We work with integrity, are transparent in our actions and respect each other by being inclusive,...
-
Administration Executive
7 months ago
Thiruvananthapuram, Kerala, India Robinson Properties International Full time**Position Overview**: The Administrative Executive plays a pivotal role in ensuring the smooth functioning of administrative tasks within the organization. This position requires a proactive individual with exceptional organizational skills, attention to detail, and the ability to handle multiple tasks simultaneously. The Administrative Executive will...
-
Office Administrator
2 months ago
Thiruvananthapuram, Kerala, India Camper World Full time**Office Administrator** **Location**: Venapalavattom, Trivandrum **Company**: CAMPER WORLD **About Us** **Key Responsibilities**: - Manage office supplies and inventory for both travel and retail operations, ensuring availability and timely reordering. - Coordinate office maintenance and repairs, liaising with vendors and service providers. - Assist...
-
Administrative Assistant
2 months ago
Thiruvananthapuram, Kerala, India Caidya Full time**Job Title**: Administrative Assistant (India) **Job Location**: Trivandrum **Job Overview**: Management and support of office administration in India is the primary responsibility. Responsible for smooth and efficient management of the day-to-day administrative and overall organizational operations for India office. Ensure facility support and smooth...
-
Administration Assistant
7 months ago
Thiruvananthapuram, Kerala, India RAK Interiors Full timeAnswering phones and explaining the product and services offered by the company. - Coordination with sales consultants. - Administration duties. **Salary**: ₹15,000.00 - ₹18,000.00 per month **Experience**: - total work: 1 year (required) **Language**: - English (required) Work Location: In person **Speak with the employer** +91 9567697300
-
Office Administrator
7 months ago
Thiruvananthapuram, Kerala, India LEELA HR SOLUTIONS Full timeEnsure general management of office by overseeing operational efficiency, effective communications, and other strategic and tactical planning - Manage company facilities, including space planning/design, vendor contracts and relations, and office functions and services - Serve as primary liaison between company staff and building managers, providing...
-
PostgreSQL Database Administrator
7 months ago
Thiruvananthapuram, Kerala, India InApp Full time**Experience**: 7-10 years **Mandatory Skills**: Proficient in PostgreSQL database administration. Minimum of 7-10 years of experience in database administration. Hands-on experience with database migration, especially from Oracle to PostgreSQL. Ability to lead Migration projects. Proven experience in administering PostgreSQL databases. Hands-on experience...
-
Project Administrator
7 months ago
Thiruvananthapuram, Kerala, India RWDI Full time**Project Administrator** **Trivandrum, India** RWDI is a global climate and performance engineering consulting firm that helps its clients redefine what’s possible by overcoming design and operational challenges, while minimizing environmental, user, and resource impact. With deep technical expertise across a broad range of services, we drive success on...
-
Hospital Administration Faculty
4 weeks ago
Thiruvananthapuram, Kerala, India Adi Institute of Quality Engineers Full time**URGENT REQUIRE HOSPITAL ADMINISTRATION FACULTY AT OUR TVM BRANCH** We are looking for the Faculties who can practically train/ guide our students in the field of: - Hospital Functions & Service - Hospital Laws - Hospital Administration **Responsibilities**: - Produce creative education content - Experience in training / program management role,...
-
Receptionist/administration
7 months ago
Thiruvananthapuram, Kerala, India Embhas Ventures Full timeEmbhas venture is a start up company in technopark in trivandrum As a Receptionist, you will serve as the first point of contact for visitors, clients, and employees. Your primary responsibilities will include managing incoming calls, greeting guests, and providing administrative support to ensure the smooth operation of the...
-
Office Administrator
4 months ago
Thiruvananthapuram, Kerala, India BIEWU International Full timeSales Coordination: - Assist the sales team in preparing quotations, proposals, contracts, and presentations. - Track and manage sales orders, ensuring timely processing and follow-up with clients. - Coordinate logistics for product deliveries and installations, liaising with vendors and clients. - Maintain sales records, client databases, and generate...
-
Office Administrator
1 month ago
Kochi, Kerala, India ZEAKUS SERVICE LLP Full time**Office Administrator** **Location**: Kochi, Palarivattom **Job Type**: Full-time **Key Responsibilities**: - Handle day-to-day office operations, including managing schedules, meetings, and appointments. - Maintain office supplies inventory and order necessary items as required. - Coordinate and assist with internal and external meetings, events, and...
-
Office Administration Assistant
7 months ago
Thiruvananthapuram, Kerala, India Designers Group Full timeOffice Administrion staff Office Administrator Job Responsibilities: Maintains office services by organizing office operations and procedures, preparing payroll, controlling correspondence, designing filing systems, reviewing and approving supply requisitions, and assigning and monitoring clerical functions. Qualification: PlusTwo with computer Skill Or...
-
PostgreSQL Database Administrator
7 months ago
Thiruvananthapuram, Kerala, India Livares Technologies Full time**Experience**: 5-8 years **Responsibilities**: - Administer PostgreSQL databases remotely. - Design efficient database architectures. - Optimize performance and fine-tune SQL queries. - Develop backup, recovery, and security plans. - Implement high availability and replication solutions. - Utilize monitoring tools and automate tasks. - Familiarity with...
-
Office Administrator
1 week ago
Kariavattom, Thiruvananthapuram, Kerala, India Robinson Properties International (Pvt.) Ltd. Full timeWe are looking for a sharp administrator to provide leadership support and keep the office running smoothly and efficiently. In this role, you will be required to oversee administrative and clerical activities; greet and direct office visitors; collect, organize, and retrieve information and documents; and make arrangements for meetings and travel. To be a...
-
Administration Executive
4 days ago
Thiruvananthapuram, India Kenan Management Consultants Full time**Administration Executive**: Hiring for for a firm in Trivandrum - From 2 to 5 year(s) of experience - ₹ Not Disclosed by Recruiter - Trivandrum/Thiruvananthapuram- or - Apply **Administration Executive** **Location : Trivandrum** **Experience : 2+ yr** **JOB SUMMARY_** - ** ANSWERING PHONES CALLS AND TAKING MESSAGES.**: - ** INTERACTIVE WITH ALL...
-
Thiruvananthapuram, Kerala, India Tata Consultancy Servicess Full timeJob SummaryWe are seeking an experienced Azure DevOps Administrator to join our team at Tata Consultancy Services.About the RoleThis is a pivotal opportunity for a skilled professional to drive the implementation and management of Azure DevOps server on-premises, leveraging their expertise in configuration, administration, and troubleshooting.Key...
-
Office Administrator
2 weeks ago
Pattom, Thiruvananthapuram, Kerala, India BIMSOFT Full time**Job Summary** As an Industry topper in BIM consulting services, we provide consulting support services on Building Information Modeling (BIM) to private & govt. organizations in Architecture, Engineering & Construction industry. You should be a person with utmost pleasing nature to handle the office administration with a positive and pleasant attitude and...
-
Academic Administrator
2 weeks ago
Thiruvananthapuram, India Cokonet Academy Full time**Job Summary**: The Academic Administrator is responsible for providing leadership, direction, and oversight of academic programs and services at the institution. The position involves managing faculty and staff, developing and implementing policies and procedures, managing budgets, and ensuring compliance with accrediting agencies and other regulatory...
-
Service Advisor
7 months ago
Thiruvananthapuram, Kerala, India Pioneer bajaj Full timeRoles and Responsibilities of service advisor: 1. Customer Service: Customer Interaction: Greeting customers, understanding their service needs or concerns, and providing courteous and professional assistance. Communication: Acting as a primary point of contact between customers and the service department, providing updates and explanations regarding...