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Receptionist/administrator

7 months ago

Bengaluru Karnataka, India Trend India Workspace Full time

**Job Summary**:
The position of a Administrator/Receptionist at Trend Works plays a pivotal role in creating a welcoming and efficient environment for customers and guests. They serve as the initial point of contact, ensuring smooth daily operations and a positive experience for all visitors. This position requires excellent interpersonal skills and adaptability in a dynamic coworking environment.

**Key Responsibilities**:
**Customer and Guest Engagement**:

- Warmly welcome customers, guests, and visitors as they enter the space.
- Provide information about services and amenities
- Foster a sense of community by facilitating introductions and connections among clients.

**Reception and Communication**:

- Direct inquiries to the appropriate staff or resources.
- Maintain clear and effective communication channels with clients and coworkers.

**Access and Security**:

- Ensure secure access to the premises through key cards or access codes.
- Monitor entry and exit to maintain a safe and secure environment.
- Assist in handling access issues and addressing security concerns.

**Space Management**:

- Manage reservations for meeting rooms, workstations, and private offices.
- Oversee the allocation of workspace, ensuring a smooth check-in and check-out process.
- Maintain an organised and clean reception area and common spaces.

**Administrative Support**:

- Assist with administrative tasks, including mail and package handling, photocopying, and document

management.
- Manage client-related administrative tasks, such as billing inquiries and clientship renewals.
- Keep records of the space usage and occupancy.

**Community Building**:

- Foster a sense of community by encouraging customer interactions and collaboration.
- Collect and share feedback from customers to improve their experience.

**Technology and Equipment**:

- Familiarise customers with technology resources, such as printers, scanners, and audiovisual equipment.
- Troubleshoot basic technical issues and assist customers with connectivity.
- Ensure all equipment and amenities are in good working order.

**Qualifications**:

- Bachelor’s degree; additional education or relevant certifications are a plus.
- Previous experience of minimum 2-3 years in customer service, hospitality, or a similar role is preferred.
- Strong interpersonal and communication skills.
- Proficiency in office software and management platforms.
- Ability to multitask and prioritise in a fast-paced environment.
- Positive and professional attitude with a customer-centric approach.
- Flexibility in adapting to changing coworking space dynamics.
- Knowledge of the industry and trends is advantageous.

**Location: Chennai**

Working as a Administrator/Receptionist in an office space requires a proactive and customer-focused approach. This role plays a critical part in ensuring the satisfaction and engagement of customers while maintaining the smooth operation of the facility. Building a sense of community and providing exceptional service are key components of this position.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹22,233.25 per month

**Benefits**:

- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift

**Experience**:

- Front desk - Receptionist: 1 year (required)

**Language**:

- English (required)

Work Location: In person