Customer Support Executive

6 months ago


Nagpur Maharashtra, India ILAHiring Technologies Private Limited Full time

Job Title: - Customer Support Executive (International Process)

Job Location: - MIHAN, Nagpur

Skills Required: - Excellent English Communication Skills

Qualification Required: - Min 12th Std. pass/ Any Grad. / Any PG

Eligibility : Freshers & Experienced both can apply

Shifts: - 24*7 Rotational (Night shifts are mandate), 5 days working and 2 days rotational week off

**Salary**: - 3.10 LPA to 3.80 LPA

Benefits:

- Free pick up and drop service by the company within city limit.

Roles and Responsibilities:

- Ability to effectively communicate his/her thoughts in a well-organized manner
- Excellent, live writing skills.

Example: Ability to type a minimum of 22 words per minute with few grammatical errors in a back-and-forth conversation with a customer
- Friendly and upbeat style
- Ability to handle difficult or irate customers effectively
- Ability to set expectations and deliver information in a positive and articulate way
- Investigates and takes action to meet customer’s needs
- Solves routine problems effectively, gathering the information necessary from the customer
- Applies systematic approach to solving problems
- Professional and positive in interactions with others and is able to establish rapport quickly
- Treats others with courtesy and respect
- Able to adjust his/her behavior and communication to accommodate working styles and perspectives of diverse individuals

**Job Types**: Full-time, Fresher

**Salary**: ₹310,000.00 - ₹360,000.00 per year

Schedule:

- Night shift
- Rotational shift

Supplemental pay types:

- Performance bonus

Ability to Relocate:

- Nagpur, Maharashtra: Relocate before starting work (required)

Work Location: In person



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