Customer Support Executive

3 days ago


Nagpur Maharashtra, India ILAHiring Technologies Private Limited Full time

Eligibility **:6 months experience** **(International voice - US only)**

Job Title: - Customer Support Executive

Job Location: - MIHAN, Nagpur

Skills Required: - Excellent English Communication Skills

Qualification Required: - Any Graduate

Key Responsibilities:

- Handle inbound and outbound customer service calls with professionalism and efficiency.
- Address customer inquiries, resolve issues, and provide information about products and services.
- Maintain high-quality service standards and ensure customer satisfaction.
- Use computer systems to access and update customer records and information.
- Collaborate with team members to meet and exceed performance targets.
- Provide timely and accurate responses to customer queries and escalate issues as necessary.
- Adhere to company policies and procedures in all interactions with customers.

**Qualifications and Skills**:

- Proven experience in a customer service role, preferably with international exposure **(US clients).**
- Excellent verbal and written communication skills in English.
- Strong computer skills, including proficiency in using customer service software and Microsoft.

Work Schedule:
Shift Duration: 9.5 Hours

Shift Timing: Between 8:00 PM to 7:30 AM (includes rotational shifts)

Week Off Pattern: Rotational

Week Off Count: Two week offs

Pay: ₹22,000.00 - ₹33,000.00 per month

Schedule:

- Night shift
- Rotational shift

Supplemental pay types:

- Performance bonus

Work Location: In person



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