![ILAHiring Technologies Private Limited](https://media.trabajo.org/img/noimg.jpg)
Customer Support Executive
3 days ago
Eligibility **:6 months experience** **(International voice - US only)**
Job Title: - Customer Support Executive
Job Location: - MIHAN, Nagpur
Skills Required: - Excellent English Communication Skills
Qualification Required: - Any Graduate
Key Responsibilities:
- Handle inbound and outbound customer service calls with professionalism and efficiency.
- Address customer inquiries, resolve issues, and provide information about products and services.
- Maintain high-quality service standards and ensure customer satisfaction.
- Use computer systems to access and update customer records and information.
- Collaborate with team members to meet and exceed performance targets.
- Provide timely and accurate responses to customer queries and escalate issues as necessary.
- Adhere to company policies and procedures in all interactions with customers.
**Qualifications and Skills**:
- Proven experience in a customer service role, preferably with international exposure **(US clients).**
- Excellent verbal and written communication skills in English.
- Strong computer skills, including proficiency in using customer service software and Microsoft.
Work Schedule:
Shift Duration: 9.5 Hours
Shift Timing: Between 8:00 PM to 7:30 AM (includes rotational shifts)
Week Off Pattern: Rotational
Week Off Count: Two week offs
Pay: ₹22,000.00 - ₹33,000.00 per month
Schedule:
- Night shift
- Rotational shift
Supplemental pay types:
- Performance bonus
Work Location: In person
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