Customer Support Executive

7 months ago

Nagpur Maharashtra, India FiatPayments pvt ltd Full time

**Job Title: Customer Support Executive**

**Overview**:
As a Customer Support Executive, you will play a pivotal role in ensuring exceptional customer satisfaction by addressing inquiries, resolving issues, and providing support across various communication channels. You will serve as the primary point of contact between the company and its customers, embodying professionalism, empathy, and a commitment to delivering outstanding service.

**Responsibilities**:

- **Issue Resolution**: Diagnose and troubleshoot customer problems, providing accurate information and timely solutions while adhering to company policies and procedures.
- **Product Knowledge**: Develop a comprehensive understanding of the company's products or services to effectively address customer queries and provide appropriate guidance and support.
- **Customer Advocacy**: Advocate for customers' needs and feedback within the organization, liaising with relevant departments to ensure timely resolution of issues and continuous improvement of products and services.
- **Documentation**: Maintain detailed and accurate records of customer interactions, inquiries, and resolutions using the company's CRM system or other designated tools.
- **Communication**: Communicate product updates, service changes, and relevant information to customers in a clear and concise manner, ensuring they are informed and satisfied with the company's offerings.
- **Quality Assurance**: Adhere to established quality standards and service level agreements (SLAs) to consistently deliver high-quality support and exceed customer expectations.
- **Team Collaboration**: Collaborate with cross-functional teams such as sales, product development, and marketing to address customer needs effectively and contribute to overall customer success initiatives.
- **Continuous Improvement**: Stay updated on industry trends, customer preferences, and best practices in customer support to identify opportunities for process improvement and enhance the overall customer experience.

**Qualifications**:

- Bachelor's degree in business, communication, or related field preferred.
- Proven experience in customer support or a similar customer-facing role.
- Exceptional communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Ability to remain calm and professional in high-pressure situations.
- Proficiency in using CRM software and other relevant tools.
- Empathy and a genuine desire to help customers resolve their issues.
- **Benefits**:

- Competitive salary and performance-based incentives.
- Health insurance, retirement plans, and other benefits.
- Opportunities for career growth and professional development.
- Positive work environment with supportive colleagues.
- Employee discounts or perks on company products/services.

**Salary**: From ₹12,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Provident Fund

Schedule:

- Day shift
- Fixed shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

**Speak with the employer**

+91 8554994621

  • Customer Support Associate

    23 hours ago

    Nagpur, India Altius Customer Services Pvt Ltd Full time

    Hiring for Customer Support Associate (Tele sales) - Excellent Communication Skills - Minimum 1 year of Experience in Sales - Should have sales closure knowledge - Notice Period - Immediate Joiner **Salary**: ₹200,000.00 - ₹300,000.00 per year Ability to commute/relocate: - Nagpur, Maharashtra: Reliably commute or planning to relocate before starting...

  • Customer Support Executive Intern

    3 months ago

    Nagpur, Maharashtra, India HB Gadget Full time

    **Customer Support Executive Intern** Job Summary: A Customer Support Executive Intern is help to ensure customer satisfaction by providing support and information, and resolving issues. Customer Support Executive Intern should have strong communication skills, problem-solving skills, and the ability to understand and empathize with customers. They should...

  • Customer Service Associate kannada

    4 months ago

    Nagpur, Maharashtra, India Citius Customer Services Full time

    **Customer Service Associate (Kannada Process)** **Job Details & Requirements** Designation: Customer Service Associate (Kannada Process) Process Type - Voice Experience - fresher to 6 months experience Qualification - hsc or any graduate **Salary**: ₹14,000k - ₹17,000k gross **Requirements**: **Should know and be able to speak Kannada...

  • Customer Support Executive

    6 months ago

    Nagpur, Maharashtra, India ILAHiring Technologies Private Limited Full time

    Eligibility **:6 months experience** **(International voice - US only)** Job Title: - Customer Support Executive Job Location: - MIHAN, Nagpur Skills Required: - Excellent English Communication Skills Qualification Required: - Any Graduate Key Responsibilities: - Handle inbound and outbound customer service calls with professionalism and efficiency. -...

  • Customer Support Executive

    10 hours ago

    Nagpur, India Finexo Full time

    Number of Openings2Company DescriptionFinexo is a startup based out of Jaipur. We create SaaS products for CAs and Tax Practitioners.Role DescriptionThis is a full-time on-site role for a Customer Support Executive at Finexo in Jaipur. The Customer Support Executive will provide online demos and customer support, ensure customer satisfaction and provide...

  • Customer Support Executive Intern

    4 months ago

    Nagpur, Maharashtra, India HB Gadget Full time

    **CUSTOMER SUPPORT INTERN** **Job Summary**: A customer support intern is help to ensure customer satisfaction by providing support and information, and resolving issues. Customer support executives should have strong communication skills, problem-solving skills, and the ability to understand and empathize with customers. They should also have a thorough...

  • Customer Support Executive

    6 months ago

    Nagpur, Maharashtra, India ILAHiring Technologies Private Limited Full time

    Job Title: - Customer Support Executive Job Location: - MIHAN, Nagpur Skills Required: - Excellent English Communication Skills Qualification Required: - **Graduate BSC background** Eligibility : Fresher or 6 months experience (Preferable) Shifts: - 24*7 Rotational (Night shifts are mandate) **Salary**: - ₹12,000 - ₹16,000 per month Benefits: -...

  • Customer Support Executive

    6 months ago

    Nagpur, Maharashtra, India ILAHiring Technologies Private Limited Full time

    Job Title: - Customer Support Executive Job Location: - MIHAN, Nagpur Skills Required: - Excellent English Communication Skills Qualification Required: - Min 12th Std. pass/ Any Grad. / Any PG Eligibility : Freshers & Experienced both can apply Shifts: - 24*7 Rotational (Night shifts are mandate), 5 days working and 2 days rotational week...

  • Executive - Customer Support

    7 months ago

    Nagpur, India Valethi Technologies Full time

    **Job Information**: Industry - IT Services Work Experience - 4-5 years City - Nagpur State/Province - Maharashtra Country - India Zip/Postal Code - 440002 **About us**: CREATORS OF BETTER BUSINESS OPERATIONS We help companies remove process chaos and fast-track business outcomes. We have been helping small to mid-sized and enterprise companies across...

  • Customer Service Associate malayalam Process

    7 months ago

    Nagpur, Maharashtra, India Citius Customer Services Full time

    **Customer Service Associate_Lingual Process - Malayalam Language** **Job Details & Requirements** Designation: Customer Service Associate Process Type - Voice Experience - fresher to 3 months experience Qualification - hsc or any graduate **Salary**: ₹12,000k - ₹16,000k gross **Requirements**: Should know and be able to speak lingual Malayalam...

  • Customer Support Executive

    7 months ago

    Nagpur, Maharashtra, India Thinkersteps Technologies Pvt Ltd Full time

    We are seeking a skilled and dynamic Customer Support Executive who possesses not only exceptional customer service skills but also technical proficiency and experience with Tally software. In this role, you will be responsible for providing excellent customer support to our clients, resolving their queries, and ensuring their satisfaction with our products...

  • Customer Support Executive

    4 days ago

    Nagpur, India Avestan technologies Full time

    Job Title: Customer support executive - Domestic and International Skills: English Excellent Communication Skills for International and Hindi Excellent Communication Skill for Domestic Requirement: UG/Graduate/PG Shifts: Rotational shifts for 9hrs Pickup and Drop Facility Available Fresher And Experience both can apply Male Female Both can...

  • Customer Servive Associate bengali

    7 months ago

    Nagpur, India Citius Customer Services Full time

    **Customer Service Associate (Bengali Process)** **Job Details & Requirements** Designation: Customer Service Associate (Bengali Process) Process Type - Voice Experience - fresher to 3 months experience Qualification - hsc or any graduate **Salary**: ₹14,000k - ₹17,000k gross **Requirements**: **Should know and be able to speak Bengali...

  • Customer Support Executive

    1 month ago

    Gandhibagh, Nagpur, Maharashtra, India Arahant Job Consultant Full time

    "WE ARE HIRING" Bulk of Vacancies in Call center Position: Customer Support Executive Male/Female both can apply. Fresher Experience both can apply. Age Limit: up to 30 Salary : In hand 13,000/per month Contact us : 9561073979 Contact Person : Avinash Pakhidde **Job Types**: Full-time, Fresher Pay: ₹13,000.00 - ₹15,000.00 per...

  • Customer Support Executive

    6 days ago

    Nagpur, India ONLINE WORK FROM HOME Full time

    Urgently Hiring **Customer Support Executive -Female & Male** - Should have own LAPTOP. - Should have Broadband connection or good internet connectivity at home. - Fresher or Experience both are welcomed. - Immediate Joiners only - Should be able to speak any one language : Marathi/ Hindi/ Gujrati/ Telugu/ Tamil. **Salary**: ₹14,000.00 - ₹18,000.00 per...

  • Customer Support Intern

    2 months ago

    Nagpur, Maharashtra, India credence tracker Full time

    **CUSTOMER SUPPORT INTERN** **Job Summary**: A customer support intern is help to ensure customer satisfaction by providing support and information, and resolving issues. Customer support executives should have strong communication skills, problem-solving skills, and the ability to understand and empathize with customers. They should also have a thorough...

  • Customer Support Intern

    3 months ago

    Nagpur, Maharashtra, India H B Gadgets Technology & Solutions Pvt Ltd Full time

    **CUSTOMER SUPPORT INTERN** **Job Summary**: A customer support intern is help to ensure customer satisfaction by providing support and information, and resolving issues. Customer support executives should have strong communication skills, problem-solving skills, and the ability to understand and empathize with customers. They should also have a thorough...

  • Customer Support Representative

    7 months ago

    Nagpur, Maharashtra, India Jobseeks 4u consultancy services Full time

    Immediate Joiners & 15 days of NP Preferable!!!!!! Interview Location: Nagpur Job Location:Pune Skill**:Customer support** **Designation: S**r. Process Executive/Process** **Job Description**: * Excellent communication skills to attend/resolve client issues on calls/chat/mail. - Open to work in 24*7 and work from office environment - Analytical problem...

  • Customer Support Representative

    7 months ago

    Nagpur, Maharashtra, India Jobseeks 4u consultancy services Full time

    Immediate Joiners & 15 days of NP Preferable!!!!!! Interview Location: Nagpur Job Location:Pune Skill**:Customer support** **Designation: S**r. Process Executive/Process** **Job Description**: * Excellent communication skills to attend/resolve client issues on calls/chat/mail. - Open to work in 24*7 and work from office environment - Analytical problem...

  • Customer Support Associate

    7 months ago

    Nagpur, Maharashtra, India Riddhi Enterprises Full time

    Profile - Customer support Executive Qualification - 12th pass Experience - Fresher can also apply Skill - Fluent communication in English Location - Nagpur Mihan Note - Immediate joiner preferable **Job Types**: Full-time, Permanent, Fresher Pay: ₹15,000.00 - ₹25,000.00 per month **Benefits**: - Cell phone reimbursement - Health insurance -...