Freight Customer Service

2 weeks ago


Mumbai Maharashtra, India S2S Expert Solutions Pvt.Ltd Full time

Job profile - Freight customer service

Responsible to interact with customer allotted on day to day basis.

 Call up daily and check for new enquires from existing customers (deep selling)

 Need to work on enquiry received and quote rates after receipt of rates from pricing dept.

 Quote should cover all the details required by the customer.

 Negotiation of rates with the customer and get nomination.

 Quote to be updated in cargo net  Ensure correct planning is done by ops and update customer accordingly.

 (Including pick up dates/ CFS cut off/CY cut off/ SI cut off/ Vessel / Carrier/ Overseas agent/ Transport vendors and other related vendors.)

 Closely monitor every ops activity and update customer accordingly To handle all customer service/ overseas agent work and keep client updated with status of their respective shipments within stipulated time frame

 Ensure shipment is loaded on the planned vessel,  Coordinate with documentation and ensure the documents and bills are submitted on time.  Ensure that all the cost and income is booked correctly by ops/documentation and job is closed on time.

 Job cost sheet to pull up from the system.

 Daily DSR to be sent to customer  Follow up for payments.

 Ensure invoices are done timely  To strive to generate new businesses

**Job Types**: Full-time, Permanent

Pay: ₹40,000.00 - ₹50,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 3 years (preferred)

**Language**:

- English (preferred)

Work Location: In person


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