Helpdesk Coordinator

We are seeking a highly organized and customer-focused individual to join our IT Infra team as an IT Helpdesk Coordinator. As the IT Helpdesk Coordinator, you will be responsible for providing technical support and ensuring efficient resolution of IT-related issues for our organization. Your role will involve coordinating helpdesk activities, managing user...

_**Helpdesk Coordinator.**_ Helpdesk shall also be responsible for prioritization of the calls as per the severity levels. Helpdesk shall generate end of the day report of calls (Open/ SLA Breached / Closed). Re-investigate and resolve the reopening of tickets. Notifying Customer with call ticket and update on who is attending and when (currently the...

Helpdesk coordinator required for Andheri East (MIDC) Excellent communication and writing skills Willing to travel Pan India occasionally job purpose. **Job Types**: Full-time, Permanent **Salary**: ₹25,000.00 - ₹30,000.00 per month **Benefits**: - Cell phone reimbursement Day range: - Weekend availability Shift: - Day shift **Experience**: -...

Looking for Helpdesk Coordinator. Below are the requirements: Experience - 1-2 years Responsible for - To access and analyze the problem, to study its impact and to advise on the proper supportive functions that are necessary. - To recognize the problem areas, to gather the relevant information, and to conduct thorough research to diagnose the source or the...

Greeting from the **Konverge Technology Pvt Ltd.** We are Currently Hiring for the Helpdesk Coordinator. About Company Profile. **Konverge Technologies **is a company that we are really excited to introduce to you. With a performance-driven approach and a strong customer portfolio, Konverge has grown from its humble beginnings in 2013 to become a highly...

Follow up with concerned departments for pending service requests. - Maintain register and note down all the request(walking/Telephonic/mail) - Update the service requests in My Runwal connect App and if any service request is not resolved within the timelines, then the same to be escalated and discussed with the concerned Manager. - Circulate...

**Job Title: Helpdesk Execuitve** Working for First level Maintenance for ATM Dispatch the First Level Maintenance calls to the concerned Field Engineers(Custodians) to make machine operational. Taking follow-ups on pending calls & closures. Handling all kinds of queries (Customer/Bank), escalation calls etc. To co-ordinate with customers & develop good...

Designation: IT Helpdesk Executive Job Location - Bhayandar (West), Mumbai. **Freshers/Experienced: Both can apply** **Salary**: 10000 to 15000 per month. **Responsibilities**: - Coordinating with customers/vendors/engineers - Call management - Taking attendance - Handling escalations - Daily MIS reports - Vendor management/appointments - Desktop...

Overall Role Objective : A helpdesk is one point of person for the interaction of owners for resolution of the queries/complaints. Section III: Key Responsibilities and Accountabilities of the role Role  Key Accountabilities Information on guidelines/ Sop’s & helping hands for the owners.  Manage entire helpdesk.  ...

Overall Role Objective : A helpdesk is one point of person for the interaction of owners for resolution of the queries/complaints. Section III: Key Responsibilities and Accountabilities of the role Role  Key Accountabilities Information on guidelines/ Sop’s & helping hands for the owners.  Manage...

About JLL - We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an...

**2-5 years of experience in a similar role** **Responsibilities**: - To receive and log calls/complaints/requests from residents and customers. - To ensure logging in all the complaints in the helpdesk software. - To assign the queries / complaints to technical and soft services team immediately for resolution. - To track and close the complaints in...

We are Hiring for Team Member of Customer Helpdesk Job Scope: The Team Member of Customer Helpdesk will be responsible for monitoring IT infrastructure, Mails, etc. Have a smooth business as usual (BAU), In-depth Acting as a point of contact to support service users and customers reporting issues, requesting information, access, or other services,...

Overview:The ITCoordinator plays a crucial role in managing the technical aspectsof an organizations operations. This role is essential in ensuringthat the companys IT infrastructure and systems functionefficiently and effectively to support the overall businessobjectives.KeyResponsibilities:Provide technicalsupport and assistance to end users resolving...

Job profile: CRM helpdesk. CRM implants for claim support at client location Resolve customer queries on policy coverage and health claim processes Facilitate to drive claims app for submission and tracking of claims by employees Collect and dispatch claim documents as per corporate requirement Coordinate with internal claims units at IL to ensure...

**Position Overview**: **Roles and Responsibilities**: - Collaborate with cross-functional teams like sales and accounts to ensure all our high-ticket, preferred clients enter the post-sales CRM funnel. - Manage and oversee each client's assignment to an RM and ensure the RM follow-up happens promptly. - Ensure our internal CRM system is used effectively to...

Greetings from Darttag Consulting llp, JD as follows: - Creating tickets, monitoring mails, keeping follow up for every ticket till the closure. - Escalating and routing the tickets to the next level team with the proper support metrics. - Monitored and executed all end user calls related to IT Services. - All mails to be read thoroughly and replied to...

The Below are the Job Responsibilties of Service Co-ordinator: Ø Ability to co-ordinate well amongst teams as well as vendors. Ø Sensitivity to needs of the Engineers attending calls and the call centre agents. Ø Ability to generate reports. Ø Deliver services as per procedure/process document, if available. Ø To log calls in the call logging tool...

**Designation** : Call Co-Ordinator / Helpdesk Support - Ensure the daily attendance of all location engineer and onsite Engineers availability during service window - Monitor and respond quickly to incoming requests related to IT issues from Factory users - follow up with engineer and users to ensure complete resolution of issues - Identify and escalate...

JOB DESCRIPTION TITLE Assistant Manager – Facilities BUSINESS UNIT Integrated Facilities Management LOCATION Mumbai REPORTING TO Facility Manager (FM) DIRECT REPORTS As assigned POSITION GOALS To provide administrative support to the Facilities Management team at assigned Facilities. To ensure timely and accurate completion FM...