IT Helpdesk Coordinator
4 weeks ago
We are seeking a highly organized and customer-focused individual to join our IT Infra team as an IT Helpdesk Coordinator.
As the IT Helpdesk Coordinator, you will be responsible for providing technical support and ensuring efficient resolution of IT-related issues for our organization. Your role will involve coordinating helpdesk activities, managing user inquiries, troubleshooting technical problems, and maintaining accurate documentation of support tickets.
**Responsibilities**:
1) Serve as the primary point of contact for all IT-related inquiries and issues from end-users.
3) Coordinate and prioritize helpdesk activities, ensuring timely resolution of support tickets and adherence to service level agreements.
4) Escalate unresolved issues to the appropriate IT personnel and follow up to ensure resolution.
5) Maintain accurate records of IT support requests and resolutions using a ticketing system, ensuring timely updates and closure of tickets.
6) IT assets inventory management.
8) Coordination with external vendors on any technical issues.
9) Reporting of the ticketing system.
10) Provide training and guidance to users on basic IT operations, such as software usage, password management, and data backup procedures.
**Requirements**:
1) Proven experience in a similar IT support or helpdesk role.
2) Excellent customer service and communication skills, with the ability to effectively explain technical concepts to non-technical users.
3) Proficient in troubleshooting and problem-solving techniques.
4) Strong organizational and time management skills, with the ability to multitask and prioritize tasks in a fast-paced environment.
5) Attention to detail and commitment to delivering high-quality work.
6) Ability to work independently and collaboratively within a team.
**Salary**: ₹10,447.44 - ₹22,000.00 per month
Day range:
- Monday to Friday
- Weekend availability
Shift:
- Day shift
Ability to commute/relocate:
- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work: 1 year (preferred)
**Speak with the employer**
+91 9082475438
-
IT Helpdesk Coordinator
1 week ago
Mumbai, India Crimson Interactive Pvt. Ltd Full timeWe are seeking a highly organized and customer-focused individual to join our IT Infra team as an IT Helpdesk Coordinator. As the IT Helpdesk Coordinator, you will be responsible for providing technical support and ensuring efficient resolution of IT-related issues for our organization. Your role will involve coordinating helpdesk activities, managing user...
-
IT Helpdesk Coordinator
2 months ago
Andheri, Mumbai, Maharashtra, India Acma Computers Ltd Full time_**Helpdesk Coordinator.**_ Helpdesk shall also be responsible for prioritization of the calls as per the severity levels. Helpdesk shall generate end of the day report of calls (Open/ SLA Breached / Closed). Re-investigate and resolve the reopening of tickets. Notifying Customer with call ticket and update on who is attending and when (currently the...
-
IT Helpdesk Coordinator
2 weeks ago
Andheri, Mumbai, Maharashtra, India Acma Computers Ltd Full timeHelpdesk shall also be responsible for prioritization of the calls as per the severity levels. Helpdesk shall generate end of the day report of calls (Open/ SLA Breached / Closed). Re-investigate and resolve the reopening of tickets. Notifying Customer with call ticket and update on who is attending and when (currently the automated ticketing system takes...
-
Helpdesk Coordinator
2 months ago
Andheri East, Mumbai, Maharashtra, India The Flaavours Full timeHelpdesk coordinator required for Andheri East (MIDC) Excellent communication and writing skills Willing to travel Pan India occasionally job purpose. **Job Types**: Full-time, Permanent **Salary**: ₹25,000.00 - ₹30,000.00 per month **Benefits**: - Cell phone reimbursement Day range: - Weekend availability Shift: - Day shift **Experience**: -...
-
Helpdesk Coordinator
2 days ago
Andheri East, Mumbai, Maharashtra, India The Flaavours Full timeHelpdesk coordinator required for Andheri East (MIDC) Excellent communication and writing skills Willing to travel Pan India occasionally job purpose. **Job Types**: Full-time, Permanent **Salary**: ₹25,000.00 - ₹30,000.00 per month **Benefits**: - Cell phone reimbursement Day range: - Weekend availability Shift: - Day shift **Experience**: -...
-
Helpdesk Coordinator
2 weeks ago
Mumbai, India 3i Infotech CSL Full timeUrgent opening for Helpdesk Coordinator with our leading client in Mumbai Experience required - 2years min Location - BKC (mumbai) Education Criteria - B.tech/B.sc/BCA or diploma(3yrs) Thanks & Regards Varsha Easwaran 9869816404 **Job Type**: Permanent **Salary**: From ₹20,000.00 per month **Benefits**: - Health insurance - Provident...
-
Helpdesk Coordinator
4 weeks ago
Mumbai, India Genesys international Corporation Ltd Full timeLooking for Helpdesk Coordinator. Below are the requirements: Experience - 1-2 years Responsible for - To access and analyze the problem, to study its impact and to advise on the proper supportive functions that are necessary. - To recognize the problem areas, to gather the relevant information, and to conduct thorough research to diagnose the source or the...
-
Helpdesk Coordinator
6 days ago
Mumbai, Maharashtra, India 3i Infotech CSL Full timeUrgent opening for Helpdesk Coordinator with our leading client in MumbaiExperience required - 2years minLocation - BKC (mumbai)Education Criteria - or diploma(3yrs)Thanks & RegardsVarsha EaswaranJob Type: PermanentSalary: From ₹20,000.00 per monthBenefits: Health insurance Provident FundSchedule: Morning shiftSupplemental pay types: Performance...
-
Helpdesk Coordinator
5 days ago
Goregaon, Mumbai, Maharashtra, India Konverge Technologies Private Limited Full timeGreeting from the **Konverge Technology Pvt Ltd.** We are Currently Hiring for the Helpdesk Coordinator. About Company Profile. **Konverge Technologies **is a company that we are really excited to introduce to you. With a performance-driven approach and a strong customer portfolio, Konverge has grown from its humble beginnings in 2013 to become a highly...
-
IT Helpdesk Coordinator female Candidate
1 week ago
Andheri, Mumbai, Maharashtra, India Acma Computers Ltd Full timeHelpdesk shall also be responsible for prioritization of the calls as per the severity levels. Helpdesk shall generate end of the day report of calls (Open/ SLA Breached / Closed). Re-investigate and resolve the reopening of tickets. Notifying Customer with call ticket and update on who is attending and when (currently the automated ticketing system takes...
-
Helpdesk Coordinator
2 weeks ago
Turbhe, Mumbai, Maharashtra, India Konverge Technologies Private Limited Full timeGreeting from the **Konverge Technology Pvt Ltd.** We are Currently Hiring for the Helpdesk Coordinator. About Company Profile. **Konverge Technologies **is a company that we are really excited to introduce to you. With a performance-driven approach and a strong customer portfolio, Konverge has grown from its humble beginnings in 2013 to become a highly...
-
Helpdesk Coordinator
2 weeks ago
Goregaon, Mumbai, Maharashtra, India Konverge Technologies Private Limited Full timeGreeting from the **Konverge Technology Pvt Ltd.** We are Currently Hiring for the Helpdesk Coordinator. About Company Profile. **Konverge Technologies **is a company that we are really excited to introduce to you. With a performance-driven approach and a strong customer portfolio, Konverge has grown from its humble beginnings in 2013 to become a highly...
-
Helpdesk Support
5 days ago
Mumbai, Maharashtra, India Quess IT Staffing Full time**About Us** “Quess IT Staffing is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest...
-
Helpdesk Support
6 days ago
Mumbai, Maharashtra, India Quess IT Staffing Full timeAbout Us"Quess IT Staffing is India's largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest names...
-
Helpdesk Executive
4 weeks ago
Mumbai, India COSMOS INTEGRATED SOLUTIONS PVT. LTD Full timeFollow up with concerned departments for pending service requests. - Maintain register and note down all the request(walking/Telephonic/mail) - Update the service requests in My Runwal connect App and if any service request is not resolved within the timelines, then the same to be escalated and discussed with the concerned Manager. - Circulate...
-
At Mahape Require Helpdesk
1 week ago
Navi Mumbai, India CMS IT Services Full timeJD: Primary skills: Require experience in Desktop support L1,remote support, outlook, corporate domain, 100+ users handling. **Salary**: ₹10,000.00 - ₹18,000.00 per month **Benefits**: - Health insurance - Provident Fund Day range: - Weekend availability Shift: - Day shift **Education**: - Higher Secondary(12th Pass)...
-
Supervisor - Helpdesk Operations
2 months ago
Powai, Mumbai, Maharashtra, India Larsen & Toubro Limited Full timeEducation - B. Com Graduate - Experience - 4 to 7 years - Managing of Employee Helpdesk (both ticket system & IVR system) & ensuring continual improvement in the support. - Responsible for development of Helpdesk Associates and ensure that they are cross trained across all functions/queues. - Ensure the Resolution of Queries/Requests/Complaints with...
-
Helpdesk Executive
2 weeks ago
Mumbai, India Crest Full timeOverall Role Objective:A helpdesk is one point of person for the interaction of owners for resolution of the queries/complaints.Section III: Key Responsibilities and Accountabilities of the roleRoleKey AccountabilitiesInformation on guidelines/ Sop’s & helping hands for the owners.Manage entire helpdesk.Submission of Daily, weekly, fortnightly & monthly...
-
Helpdesk Executive
6 days ago
Mumbai, Maharashtra, India Crest Full timeOverall Role Objective:A helpdesk is one point of person for the interaction of owners for resolution of the queries/complaints.SectionIII:Key Responsibilities and Accountabilities of the roleRoleKey AccountabilitiesInformation on guidelines/ Sop's & helping hands for the owners.Manage entire helpdesk.Submission of Daily, weekly, fortnightly & monthly...
-
Helpdesk Executive
1 week ago
Mumbai, India Makoto HR Solutions Full timeTo receive and log calls/complaints/requests from residents and customers. - To ensure logging in all the complaints in the helpdesk software. - To assign the queries / complaints to technical and soft services team immediately for resolution. - To track and close the complaints in coordination with respective stakeholders. - To ensure consistent and timely...