Helpdesk Support
7 months ago
**About Us**
“Quess IT Staffing is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest names across industried. Quess IT Staffing is a division of Quess Corp Limited, India’s leading business services provider and largest domestic private sector employer. Quess Corp Limited is - ‘A Great Place to Work’ certified - a testament to our excellent culture, people, and processes.”
**About Company**
**Roles and Responsibility**
Job Title: Helpdesk Support
Experience: 1-5 Years
Notice Period: Immediate to 15 days
Location: Mumbai
JD:
**Responsibilities**:
- Troubleshoot and resolve hardware, software, network, and connectivity issues for desktops, laptops, printers, mobile devices, and other IT equipment.
- Assist users with account setup, password resets, software installations, and basic IT configurations.
- Document and track support requests, incidents, and resolutions in the helpdesk ticketing system.
- Escalate complex issues to senior support staff or IT specialists for further investigation and resolution.
- Collaborate with IT teams to identify recurring problems, trends, and opportunities for process improvement.
- Conduct remote troubleshooting and diagnostics to resolve technical issues efficiently.
- Provide guidance and training to users on IT policies, procedures, and best practices.
- Maintain knowledge base articles, FAQs, and support documentation for user self-help.
- Follow-up with users to ensure issue resolution and customer satisfaction.
**Requirements**:
- Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience).
- 1-5 years of experience in a helpdesk or technical support role, preferably in a corporate environment.
- Familiarity with ticketing systems (e.g., ServiceNow, JIRA) and remote support tools.
- Excellent communication skills, both verbal and written, with the ability to explain technical concepts clearly to non-technical users.
- Customer-focused mindset with a passion for delivering high-quality support and resolving issues promptly.
- Analytical thinking, problem-solving skills, and attention to detail.
- Ability to work independently, prioritize tasks, and multitask in a fast-paced environment.
- Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or equivalent are a plus.
-
IT Support Helpdesk
3 days ago
Mulund, Mumbai, Maharashtra, India ABM Knowledgeware Ltd. Full time**Requirement** - IT Support Helpdesk - with 2-3 yrs of experience Must have experience in solving customer queries. Handling L1 queries. Resolving software issue Skills - Troubleshooting, outlook configuration, software installation **Experience** - 5 + Years **Qualification** - Any Graduate Pay: ₹15,000.00 - ₹16,000.00 per...
-
Application Support Helpdesk
7 months ago
Mumbai, Maharashtra, India Rigved Technologies Full time**Job Profile: Application Support Helpdesk** **Required Experienced: 4+ Years or Above** **Location: Navi Mumbai** **Job Description**: **Responsibilities**: - Escalate complex technical issues to the appropriate teams for further investigation and resolution. - Document all customer interactions, including the nature of the issue and the steps taken to...
-
Helpdesk Executive
1 month ago
Bandra, Mumbai, Maharashtra, India CARE INFOTECH Full time**Position Overview**: The Helpdesk Executive will be responsible for managing helpdesk operations, ensuring seamless ticket resolution, and providing effective IT support services. This role requires expertise in helpdesk and service desk management, ticketing processes, ITSM tools, and effective communication. **Key Responsibilities**: - **Helpdesk and...
-
IT Helpdesk Executive
4 months ago
Navi Mumbai, Maharashtra, India impact pvt Full timeRole : IT Helpdesk Executive Experience : Min 6 Months into IT Helpdesk/Technical Support/Service Desk Location : Airoli Salary : 20K Inhand Education : Graduation Shift : 24/7 Rotational Shift Notice : Immediate **Experience**: - IT Helpdesk: 1 year (required) - Troubleshooting: 1 year (required) - Outlook: 1 year (required) - Configuration: 1 year...
-
IT Helpdesk Technician
7 months ago
Mumbai, Maharashtra, India Mackay Communications Full timeMackay Communications, Inc., dba Mackay Marine, is a global marine electronics service and satellite communications company with more than 450 employees across 45 service depots in 17 countries including the Americas, Africa, Asia, and Europe. For over fifty (50) years, Mackay has sold, installed, and serviced navigation and communication equipment onboard...
-
Helpdesk Support
1 week ago
Nariman Point, Mumbai, Maharashtra, India Firstventure Corporation Full time**We are hiring. Join us.**: Roles and Responsibilities Helpdesk Support works with other team members within the Operations Department along with team members in the Software Design and Development, Operations and Business Development departments. This role has the following responsibilities: Common Responsibilities - Handle customer complaints - Provide...
-
Helpdesk Executive
4 months ago
Mumbai Central, Mumbai, Maharashtra, India Progressive Infotech Pvt. Ltd Full timeThe IT Helpdesk Support will serve as the first point of contact for internal and external users seeking technical assistance. The role involves providing technical support, troubleshooting hardware and software issues, and ensuring the smooth operation of IT systems. This individual should possess excellent communication skills and be capable of working in...
-
Mumbai, India Amsys IT Services Pvt Ltd Full time**Opportunity for IT Helpdesk Support for leading IT Company Thane** **Position: -** **IT** **Helpdesk Support** **Job Location**: -Thane (Work from the office) **Job timing**: - 5:30pm-2:30am, 7:30pm-4:30am. (After daylight saving: - 6:30pm - 3:30am, 8:30pm - 5:30am) **Experience: - **2+ yrs. experience in **IT Helpdesk Support** **Notice Period: -**...
-
IT Helpdesk Coordinator
7 months ago
Mumbai, India Crimson Interactive Pvt. Ltd Full timeWe are seeking a highly organized and customer-focused individual to join our IT Infra team as an IT Helpdesk Coordinator. As the IT Helpdesk Coordinator, you will be responsible for providing technical support and ensuring efficient resolution of IT-related issues for our organization. Your role will involve coordinating helpdesk activities, managing user...
-
IT Helpdesk Coordinator
1 week ago
Mumbai, India Crimson Interactive Pvt. Ltd Full timeWe are seeking a highly organized and customer-focused individual to join our IT Infra team as an IT Helpdesk Coordinator. As the IT Helpdesk Coordinator, you will be responsible for providing technical support and ensuring efficient resolution of IT-related issues for our organization. Your role will involve coordinating helpdesk activities, managing user...
-
Helpdesk Support Representative
7 months ago
Pune, Maharashtra, India Ivalua Full timeHelpdesk Support Representative - English This is an exciting opportunity to excel as a Help-Desk Support Representative in Ivalua. You will be providing first line help desk support to all our customers and suppliers in the APAC region (and affiliates from American and European customers). Rigorousness, involvement, responsiveness, good listening skills,...
-
IT Helpdesk Technician
7 months ago
Andheri East, Mumbai, Maharashtra, India Mackay Marine Full timeMackay Communications, Inc., dba Mackay Marine, is a global marine electronics service and satellite communications company with more than 450 employees across 45 service depots in 17 countries including the Americas, Africa, Asia, and Europe. For over fifty (50) years, Mackay has sold, installed, and serviced navigation and communication equipment onboard...
-
IT Helpdesk Technician
7 months ago
Andheri East, Mumbai, Maharashtra, India Mackay Marine Full timeMackay Communications, Inc., dba Mackay Marine, is a global marine electronics service and satellite communications company with more than 450 employees across 45 service depots in 17 countries including the Americas, Africa, Asia, and Europe. For over fifty (50) years, Mackay has sold, installed, and serviced navigation and communication equipment onboard...
-
Supervisor - Helpdesk Operations
3 days ago
Powai, Mumbai, Maharashtra, India Larsen & Toubro Limited Full timeEducation - B. Com Graduate - Experience - 4 to 7 years - Managing of Employee Helpdesk (both ticket system & IVR system) & ensuring continual improvement in the support. - Responsible for development of Helpdesk Associates and ensure that they are cross trained across all functions/queues. - Ensure the Resolution of Queries/Requests/Complaints with...
-
IT Helpdesk Administrator
2 weeks ago
Mumbai, India Boku Full timeBoku is the global leader in mobile payments. We empower our customers to monetize, streamline and secure mobile consumer transactions in over 70 countries worldwide. Boku's M1ST (Mobile First) Payments Network is the most comprehensive mobile payments network in the world, supporting over 250 different mobile payment types. Every year, Boku processes more...
-
Helpdesk Executive
5 months ago
Mumbai, Maharashtra, India Bloom Electronics Private Limited Full time**Job Title**:Helpdesk Engineer** Location: Mumbai (CST) Department: IT Support Reports To: Team Leader **Job Overview**: The Helpdesk Engineer provides technical support and assistance to end-users for a variety of hardware and software issues. This role involves troubleshooting, diagnosing, and resolving technical problems while ensuring exceptional...
-
Female Helpdesk Executive
4 weeks ago
Bandra, Mumbai, Maharashtra, India CARE INFOTECH Full time**Job Title**: **Female Helpdesk Executive** **Location**: **Bandra, Mumbai** **Experience**: **1 to 2 Years** **Salary**: **₹12,000 to ₹15,000 per month** **Job Overview**: **Key Responsibilities**: - **Helpdesk Operations**: - Log, classify, and prioritize helpdesk tickets accurately. - Assign tickets to appropriate technical teams or escalate if...
-
Fis System-integrity Edition Helpdesk Support for
7 months ago
Mumbai Central, Mumbai, Maharashtra, India Annet Technologies ME FZE Full timeThe FIS Treasury Management System Administrator is responsible for the day-to-day administration, configuration, maintenance, and helpdesk support of the Treasury Management System. - Bachelor's degree in Finance, Information Systems, Business Administration, or a related field. - With over 5 years in administering and supporting Treasury Management...
-
Helpdesk Operator
4 months ago
Mumbai, Maharashtra, India Agha Caravan International Full timePosition: Helpdesk Operator for Neom Project - Saudi Arabia Salary**:2000 - 2500 SAR** **Key Responsibilities**: - Welcome and assist visitors, manage incoming calls, and address inquiries. - Support daily administrative tasks efficiently. **Requirements**: - High school degree or equivalent. - Minimum 2 years of experience in a similar role. -...
-
Helpdesk Supervisor
3 months ago
Mumbai, Maharashtra, India Agha Caravan International Full timePosition: Helpdesk Supervisor for Neom Project - Saudi Arabia **Salary**: 3**000 - 3500 SAR** **Key Responsibilities**: - Welcome and assist visitors, manage incoming calls, and address inquiries. - Support daily administrative tasks efficiently. **Requirements**: - High school degree or equivalent. - Minimum 5 years of experience in a similar role. -...