Helpdesk Support Representative

6 months ago

Pune Maharashtra, India Ivalua Full time

Helpdesk Support Representative - English

This is an exciting opportunity to excel as a Help-Desk Support Representative in Ivalua. You will be providing first line help desk support to all our customers and suppliers in the APAC region (and affiliates from American and European customers). Rigorousness, involvement, responsiveness, good listening skills, ability to work in a team and a great sense of service are your assets for this help-desk customer support position.

About IvaluaA "Magic Quadrant" leader, Ivalua's solutions work in a complex global economy. Our innovative Source-to-Pay solutions include automating customized workflows to source, contract, request, procure, receive, and pay for goods and services across the enterprise, refining the procurement lifecycle while reducing cost and risk of spending on indirect goods, direct goods and services, and improving supplier collaboration. All companies want the best and brightest. At Ivalua, we also want team members who have a global point of view and who bring customer-focused enthusiasm and ambition to the table. We are a company of doers, of problem solvers, of figure-it-outers. We have fun and we work hard. Ivalua is a truly global company with a diverse team of contributors and a set of core values that people can feel every day across all our offices.

Key Responsibilities:

- Analyze and qualify issues from our customers
- Resolve customer tickets in line with our procedures and internal tools
- Transfer complex requests to our maintenance team (support level 3, also located in Pune) and follow the incidents requiring greater expertise
- Communicate the progress and resolution to our customer

Skills You Need to Succeed:

- You speak several languages. You enjoy being in contact with customers and have a great sense of service
- You have a university degree with good communication skills (written and verbal) and fluently speak English, Hindi.
- 2+ years of relevant experience in the helpdesk domain, tracking and qualifying customer requests, ideally in a software environment
- We will train you for the IVALUA BUYER software package, which is the software suite for companies in the sourcing/procurement domain.

Knowledge/Skills/Tools/Languages required:

- Excellent written and verbal communication skills, Good interpersonal skills, spoken and written English.

Desirable Skills:

- Knowledge of the procurement industry
- Multilingual - other Asian national languages would be a big plus for future projects in the APAC region
- Willing to work from Tuesday to Saturday.

Preferred Education:

- Bachelor's (BS) degree.

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