Application Support Helpdesk

3 days ago


Mumbai Maharashtra, India Rigved Technologies Full time

**Job Profile: Application Support Helpdesk**
**Required Experienced: 4+ Years or Above**
**Location: Navi Mumbai**

**Job Description**:
**Responsibilities**:

- Escalate complex technical issues to the appropriate teams for further investigation and resolution.
- Document all customer interactions, including the nature of the issue and the steps taken to resolve it, in our internal ticketing system.
- Communicate effectively with customers to ensure they understand the resolution process and are satisfied with the outcome.
- Collaborate with cross-functional teams, including development and QA, to identify and address recurring issues.
- Assist with the testing and implementation of software updates and patches.
- Continuously update knowledge base articles and documentation to facilitate self-service for customers.

**Requirements**:

- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Proven experience in a technical support role, preferably in a helpdesk or call center environment.
- **Excellent communication skills, both verbal and written.**:

- Ability to work independently and collaboratively in a fast-paced environment.
- Strong problem-solving skills and attention to detail.
- Experience with ticketing systems (ServiceNow) is a plus.
- Flexibility to work non-standard hours as needed to support customers in different time zones as this will be in 24x7 support

**Job Types**: Full-time, Permanent

**Salary**: ₹654,255.55 - ₹1,531,324.70 per year

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Morning shift
- Rotational shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

Application Question(s):

- Current Location
- Total & Relevant Experienced
- Current & Relevant Experienced

Work Location: In person

**Speak with the employer**

+91 7507172248


  • Helpdesk Support

    1 week ago


    Mumbai, Maharashtra, India Quess IT Staffing Full time

    **About Us** “Quess IT Staffing is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest...


  • Mumbai, India Lionbridge Full time

    Helpdesk Support Engineer Mumbai, Maharashtra, India Helpdesk Support Engineer Position Summary Your will be part of Global Helpdesk Support to provide seamless IT support to end users based on ITIL framework What You Will Do Responsible for Global Helpdesk Support Managing escalations and SLA Handled Helpdesk Chat Support Ability to...


  • Mumbai, Maharashtra, India Lionbridge Full time

    Helpdesk Support Engineer Position SummaryYour will be part of Global Helpdesk Support to provide seamless IT support to end users based on ITIL framework What You Will DoResponsible for Global Helpdesk SupportManaging escalations and SLAHandled Helpdesk Chat SupportAbility to work in various shifts in 24/7 support model To Be Successful You Will Have1-4...


  • Mumbai, Maharashtra, India Lionbridge Full time

    Helpdesk Support Engineer Position SummaryYour will be part of Global Helpdesk Support to provide seamless IT support to end users based on ITIL framework What You Will DoResponsible for Global Helpdesk SupportManaging escalations and SLAHandled Helpdesk Chat SupportAbility to work in various shifts in 24/7 support model To Be Successful You Will Have1-4...


  • Mumbai, India Lionbridge Full time

    Helpdesk Support Engineer  Position SummaryYour will be part of Global Helpdesk Support to provide seamless IT support to end users based on ITIL framework    What You Will DoResponsible for Global Helpdesk SupportManaging escalations and SLAHandled Helpdesk Chat SupportAbility to work in various shifts in 24/7 support model    To Be Successful You...


  • Mumbai, India Lionbridge Full time

    Helpdesk Support Engineer  Position SummaryYour will be part of Global Helpdesk Support to provide seamless IT support to end users based on ITIL framework    What You Will Do Responsible for Global Helpdesk Support Managing escalations and SLA Handled Helpdesk Chat Support Ability to work in various shifts in 24/7 support model     To Be...


  • Mumbai, India Lionbridge Full time

    Helpdesk Support Engineer  Position SummaryYour will be part of Global Helpdesk Support to provide seamless IT support to end users based on ITIL framework    What You Will DoResponsible for Global Helpdesk SupportManaging escalations and SLAHandled Helpdesk Chat SupportAbility to work in various shifts in 24/7 support model    To Be Successful You...


  • Mumbai, India Lionbridge Full time

    Helpdesk Support Engineer  Position SummaryYour will be part of Global Helpdesk Support to provide seamless IT support to end users based on ITIL framework    What You Will Do Responsible for Global Helpdesk Support Managing escalations and SLA Handled Helpdesk Chat Support Ability to work in various shifts in 24/7 support model     To Be...

  • Application Support

    2 months ago


    Mumbai, Maharashtra, India Rigved Technologies Full time

    **Job Profile: Application Support Helpdesk** **Required Experienced: 4+ Years or Above** **Location: Navi Mumbai** **Job Description**: **Responsibilities**: - Escalate complex technical issues to the appropriate teams for further investigation and resolution. - Document all customer interactions, including the nature of the issue and the steps taken to...


  • Mumbai, Maharashtra, India Rigved Technologies Full time

    **Job Profile: Application Support Helpdesk** **Required Experienced: 4+ Years or Above** **Location: Navi Mumbai** **Job Description**: **Responsibilities**: - Escalate complex technical issues to the appropriate teams for further investigation and resolution. - Document all customer interactions, including the nature of the issue and the steps taken to...

  • Helpdesk Support

    1 week ago


    Mumbai, Maharashtra, India Quess IT Staffing Full time

    About Us"Quess IT Staffing is India's largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest names...


  • Mumbai, Maharashtra, India Mackay Communications Full time

    Mackay Communications, Inc., dba Mackay Marine, is a global marine electronics service and satellite communications company with more than 450 employees across 45 service depots in 17 countries including the Americas, Africa, Asia, and Europe. For over fifty (50) years, Mackay has sold, installed, and serviced navigation and communication equipment onboard...


  • Andheri, Mumbai, Maharashtra, India Acma Computers Ltd Full time

    _**Helpdesk Coordinator.**_ Helpdesk shall also be responsible for prioritization of the calls as per the severity levels. Helpdesk shall generate end of the day report of calls (Open/ SLA Breached / Closed). Re-investigate and resolve the reopening of tickets. Notifying Customer with call ticket and update on who is attending and when (currently the...


  • Andheri, Mumbai, Maharashtra, India Acma Computers Ltd Full time

    _**Helpdesk Coordinator.**_ Helpdesk shall also be responsible for prioritization of the calls as per the severity levels. Helpdesk shall generate end of the day report of calls (Open/ SLA Breached / Closed). Re-investigate and resolve the reopening of tickets. Notifying Customer with call ticket and update on who is attending and when (currently the...

  • IT Helpdesk Executive

    3 weeks ago


    Goregaon, Mumbai, Maharashtra, India Comnet Solutions Pvt.Ltd. Full time

    **IT Helpdesk Executive** **Company Name**:Comnet Solutions Pvt. Ltd. **Location**:Mumbai, Goregaon East **Experience **0.6 - 2 Years - Resolve helpdesk service calls using documented procedures. - Support IT staff members on support work. - Manage Help Desk responsibility and resource allocation to maintain client users and locations. - Handle routine...


  • Pune, Maharashtra, India Ivalua Full time

    Helpdesk Support Representative - English This is an exciting opportunity to excel as a Help-Desk Support Representative in Ivalua. You will be providing first line help desk support to all our customers and suppliers in the APAC region (and affiliates from American and European customers). Rigorousness, involvement, responsiveness, good listening skills,...


  • Pune, Maharashtra, India Ivalua Full time

    Helpdesk Support Representative - English This is an exciting opportunity to excel as a Help-Desk Support Representative in Ivalua. You will be providing first line help desk support to all our customers and suppliers in the APAC region (and affiliates from American and European customers). Rigorousness, involvement, responsiveness, good listening skills,...

  • IT Helpdesk Manager

    1 week ago


    Mumbai, Maharashtra, India Datamatics Full time

    Job Title: IT Helpdesk ManagerCompany Overview:Join our team where you will have the opportunity to lead and mentor a dynamic helpdesk team in providing exceptional IT support to employees.Essential Functions:Provide leadership and direction for the helpdesk team.Support employee onboarding and offboarding activities including equipment setup, software...


  • Andheri, Mumbai, Maharashtra, India Acma Computers Ltd Full time

    Helpdesk shall also be responsible for prioritization of the calls as per the severity levels. Helpdesk shall generate end of the day report of calls (Open/ SLA Breached / Closed). Re-investigate and resolve the reopening of tickets. Notifying Customer with call ticket and update on who is attending and when (currently the automated ticketing system takes...


  • Mumbai, India Crimson Interactive Pvt. Ltd Full time

    We are seeking a highly organized and customer-focused individual to join our IT Infra team as an IT Helpdesk Coordinator. As the IT Helpdesk Coordinator, you will be responsible for providing technical support and ensuring efficient resolution of IT-related issues for our organization. Your role will involve coordinating helpdesk activities, managing user...