Supervisor - Helpdesk Operations
3 days ago
Education - B. Com Graduate
- Experience - 4 to 7 years
- Managing of Employee Helpdesk (both ticket system & IVR system) & ensuring continual improvement in the support.
- Responsible for development of Helpdesk Associates and ensure that they are cross trained across all functions/queues.
- Ensure the Resolution of Queries/Requests/Complaints with appropriate response. Maintain the Quality of responses to the calls/SRs. Interception of ongoing call for quality monitoring
- Coordination with respective Process Leads to ensure right information and content is being delivered by Helpdesk associates
- Working with IT and Process teams to keep tools such as ChatBots, Portals etc updated
- Assisting / facilitating the training of team members on areas such as Soft Skills, Process training.
- Suggest process improvements & drive automation/digitalization
- Monthly MIS preparations & presentations on Monthly review meetings
-
Supervisor - Helpdesk Operations
2 weeks ago
Powai, Maharashtra, India Larsen & Toubro Limited Full timeEducation - B. Com Graduate Experience 4 to 7 years Managing of Employee Helpdesk (both ticket system & IVR system) & ensuring continual improvement in the support. Responsible for development of Helpdesk Associates and ensure that they are cross trained across all functions/queues. Ensure the Resolution of Queries/Requests/Complaints with appropriate...
-
Tcs Hiring
3 weeks ago
Mumbai, Maharashtra, India Tata Consultancy Services Full time**Job Description: - ** **Skills: - **Experience in workday, HRSD, Service Now preferred, The Supervisor, HR Call Center ensures efficiency of service center operations, International voice process - Mandatory **Location: - **Mumbai **Shift: - **US Shift **Responsibilities: - ** - 8 to 12 years of Experience in International voice process -...
-
Platform Operation and Helpdesk
4 weeks ago
Mumbai, Maharashtra, India Watchyourhealth.com India Private Limited Full time2 years of experience in platform operations & helpdesk support Pay: ₹18,000.00 - ₹20,000.00 per month **Benefits**: - Provident Fund Shift: - Day shift **Experience**: - total work: 1 year (preferred) Work Location: In person
-
IT Helpdesk Executive
3 weeks ago
Goregaon, Mumbai, Maharashtra, India Comnet Solutions Pvt.Ltd. Full time**IT Helpdesk Executive** **Company Name**:Comnet Solutions Pvt. Ltd. **Location**:Mumbai, Goregaon East **Experience **0.6 - 2 Years - Resolve helpdesk service calls using documented procedures. - Support IT staff members on support work. - Manage Help Desk responsibility and resource allocation to maintain client users and locations. - Handle routine...
-
Helpdesk Executive
3 weeks ago
Mumbai, Maharashtra, India Watchyourhealth.com India Private Limited Full timeUrgent Requirements for Platform operations and Helpdesk. - Connect With the customer. - Providing healthcare services. - Update the data On The System. - Provide the Information Regarding Product /Services /Benefits. REQUIREMENTS: - Good English ,Hindi Communications. - Graduation Mandatory. - Minimum 2 years of experience in calling filed or health...
-
IT Helpdesk Coordinator
2 weeks ago
Mumbai, India Crimson Interactive Pvt. Ltd Full timeWe are seeking a highly organized and customer-focused individual to join our IT Infra team as an IT Helpdesk Coordinator. As the IT Helpdesk Coordinator, you will be responsible for providing technical support and ensuring efficient resolution of IT-related issues for our organization. Your role will involve coordinating helpdesk activities, managing user...
-
IT Helpdesk Coordinator
1 week ago
Mumbai, India Crimson Interactive Pvt. Ltd Full timeWe are seeking a highly organized and customer-focused individual to join our IT Infra team as an IT Helpdesk Coordinator. As the IT Helpdesk Coordinator, you will be responsible for providing technical support and ensuring efficient resolution of IT-related issues for our organization. Your role will involve coordinating helpdesk activities, managing user...
-
IT Helpdesk Manager
2 weeks ago
Mumbai, Maharashtra, India Datamatics Full timeJob Title: IT Helpdesk ManagerCompany Overview:Join our team where you will have the opportunity to lead and mentor a dynamic helpdesk team in providing exceptional IT support to employees.Essential Functions:Provide leadership and direction for the helpdesk team.Support employee onboarding and offboarding activities including equipment setup, software...
-
Supervisor, Ssc-operation
2 months ago
Maharashtra, India Larsen & Toubro Limited Full timeProcessing of Employee Benefit claims, travel (domestic/international) claims, payment vouchers, Lease rent payment processing. - Accounting & payment of claims. Handling Monthly, quarterly, annual accounts closing activities including bank reconciliation, vendor reconciliation. - Ensuring quality processing & adherence to SLA/TAT - Resolving HR/employee...
-
Supervisor-operation
2 months ago
Maharashtra, India Larsen & Toubro Limited Full timeProcessing of Employee benefit claims, travel (domestic/international) claims, payment vouchers, Lease rent processing - Accounting & payment of claims. Handling Monthly, quarterly, annual accounts closing activities including bank reconciliation, vendor reconciliation. - Ensuring quality processing & adherence to SLA/TAT - Resolving HR/employee queries -...
-
Supervisor - Operations
2 months ago
Maharashtra, India Larsen & Toubro Limited Full timeTravel claims settlement (Domestic & international), petty cash voucher settlement Processor: To verify claims against bills & as per policy. Handling queries from employees Approver: Task allocation, approving claims, MIS report preparations, handling queries from team & employees on mails & calls. Co-ordination with Helpdesk team in assisting them to...
-
Restaurant Supervisor
4 weeks ago
Powai, Mumbai, Maharashtra, India Dave and swami foodworks private limited Full timePizza shop supervisor will handle day to day operation, maintain inventory, keep records of purchase and sales, manage kitchen staff, assign duty to staff, cleaning follow up day to day, weekly off rotation, report everyday sales, purchase and all activities to GM. **Job Types**: Full-time, Permanent **Salary**: From ₹18,000.00 per month Schedule: -...
-
Operation Supervisor
3 weeks ago
Mumbai, India GALILEO SHIP MANAGEMENT Full time**MARINE OPERATIONS SUPERVISOR -Responsibilities** - To Assist Head Operations in day to day operations of companies vessels; - Co-ordinate all the requirements of the vessles; - Co-ordinate with all departments regarding all vessel requirements ; - Day to day operations are not hampered in any way; - Co-ordination with chartering dept on the vessels...
-
Operation Supervisor
3 weeks ago
Mumbai, India GALILEO SHIP MANAGEMENT Full time**MARINE OPERATIONS SUPERVISOR -Responsibilities** - To Assist Head Operations in day to day operations of companies vessels; - Co-ordinate all the requirements of the vessles; - Co-ordinate with all departments regarding all vessel requirements ; - Day to day operations are not hampered in any way; - Co-ordination with chartering dept on the vessels...
-
Helpdesk Executive
2 weeks ago
Pune, Maharashtra, India JLL Full timeJLL supports the Whole You, personally and professionally. Helpdesk Executive Account Management - Work Dynamics (Country, Region) The role is responsible for Manning and handling the FM Helpdesk for 24*7 **Daily report**: Manned executive with share the daily report in the morning of the day includes as follows: Deployment, Helpdesk tickets count with...
-
Structural Supervisor
2 weeks ago
Powai, Mumbai, Maharashtra, India Larsen & Toubro Full timeStructural Supervisor LNT/SS/993043 - L&T Energy - HydrocarbonPowai - Posted On 28 Mar 2024- Required Experience 10 - 19 Years**Skills**: Knowledge & Posting Location CIVIL ENGINEERING Minimum Qualification BACHELOR OF ENGINEERING (BE) **Job Description**: Operating Company/Department- LTHE - AdVENT- 1- LOCATION-: - NRL HGU Project -Bhilai...
-
Team Member Customer Helpdesk
7 days ago
Navi Mumbai, Maharashtra, India Yotta Infrastructure Full timeWe are Hiring for Team Member of Customer Helpdesk Job Scope: The Team Member of Customer Helpdesk will be responsible for monitoring IT infrastructure, Mails, etc. Have a smooth business as usual (BAU), In-depth Acting as a point of contact to support service users and customers reporting issues, requesting information, access, or other services,...
-
Supervisor Quality
3 weeks ago
Mumbai, Maharashtra, India Webhelp Full time**Training & Quality** **Location** - Mumbai, India*** Job Title: Supervisor Quality **Job Description**: The Supervisor, Quality is responsible for supporting Transactional Monitoring for a single/multiple clients with multiple programs or lines of businesses within a single site and supervises all on-site Quality Evaluators who support their assigned...
-
Operation Supervisor
2 weeks ago
Mumbai, India GALILEO SHIP MANAGEMENT Full time**MARINE OPERATIONS SUPERVISOR -Responsibilities** - To Assist Head Operations in day to day operations of companies vessels; - Co-ordinate all the requirements of the vessles; - Co-ordinate with all departments regarding all vessel requirements ; - Day to day operations are not hampered in any way; - Co-ordination with chartering dept on the vessels...
-
Helpdesk Executive
2 weeks ago
Mumbai, Maharashtra, India Crest Full timeOverall Role Objective:A helpdesk is one point of person for the interaction of owners for resolution of the queries/complaints.SectionIII:Key Responsibilities and Accountabilities of the roleRoleKey AccountabilitiesInformation on guidelines/ Sop's & helping hands for the owners.Manage entire helpdesk.Submission of Daily, weekly, fortnightly & monthly...